About BDO
BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to helping our clients navigate complex financial and strategic challenges, aligned to our core purpose ‘People helping people.’
Why join us?
A great place to work
Building a thriving global team is an essential pillar of our bold new vision Global solutions. Driven to be the best. - so it’s no surprise that our offices around the world are regularly recognised with awards and accolades. We’re a people-powered business, with a diverse, dynamic and inclusive international team who are committed to excellence, innovation, and integrity.
Make a difference
We believe that businesses have an economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues around the globe who regularly participate in activities to ‘give back’ to the communities in which we operate.
Professional growth
Our collaborative, international environment fosters professional growth and development, to ensure that all our people thrive. We’re committed to transferring and sharing resources, knowledge, skills, and experience across our organisation, and our Global Mobility Programme provides the gateway to a whole world of opportunities.
Position: Manager - Operations
Supporting the Global IT Senior Manager, Operations, The Manager - Operations role's primary responsibility is to coordinate with other GO departments predominately HR, Finance on behalf of the IT department to ensure effective delivery of IT recruitment, budget handling.
Further priorities are ensuring the effective design and implementation of an overarching governance framework as well as ensuring IT regulatory compliance and risk management.
Serving as the point of contact for (project) managers and others within BDO Global IT in providing efficient and available services.
Key accountabilities
Governance Framework Development and Implementation:
* Support the design, implementation, and management of an IT governance framework aligned with organizational objectives and industry standards (e.g., COBIT, ITIL, ISO 27001, SOC 2).
* Responsible for overseeing the review and maintenance of IT policies, processes, and standards to ensure consistent and effective IT operations.
Regulatory Compliance and Risk Management:
* Ensure IT compliance with all relevant regulatory, legal, and organizational requirements (e.g., GDPR, SOX, HIPAA).
* Oversee IT risk assessments and develop mitigation strategies to address identified risks.
* Monitor and report on IT governance, compliance, and risk management metrics to senior leadership.
IT Performance Management:
* Support in the definition of, and subsequently manage the delivery of key performance indicators (KPIs) and metrics to measure the effectiveness of IT operations, services, and governance practices.
* Responsible to regular audits and assessments to ensure adherence to established policies and standards.
* Manage continuous improvement initiatives to optimize IT governance processes and align them with business needs.
HR / Recruitment
* Ensure all vacancies for the Global IT team and tracked and managed through to onboarding.
* Work with the management team to keep an up-to-date repository of Position Description for the whole Global IT team
* Document approvals for new hires
* Liaise with the HR team in the Global Office on behalf of the Global IT management team
Budget / Commercial Management
* Liaise with the Finance team in the Global Office for coding of all incoming invoices
* Month-by-month tracking of actuals vs forecast for all Global IT budgets
* Work with the budget keepers in the Global IT team to maintain both forecasts and actuals for all budgets
* Work with (project) managers around the understanding of their actuals/budget
* Escalate any potential overage in the budget to the relevant stakeholders
* Assist the budget keepers during the budget setting process by providing budget proposals, justifications and pricing models.
Coaching & Mentoring
* Line management of 3 resources providing specialist support to both the Recruitment, Finance and governance domains.
* Provides technical guidance or system process expertise.
* Develops reports and presentations for senior management, as needed.
Qualifications and Experience
* Bachelor's degree in a related field such as Business, Computer Science, or Engineering
* 5-7 years of management experience. Leading and managing teams in applications, systems or IT operations in a Global context.
* Certifications in IT governance, risk management, and compliance are highly desirable (e.g., COBIT, CRISC, CISM, ITIL, ISO 27001).
* Experience of IT risk management or compliance roles are highly desirable.
* Familiarity with regulatory requirements and standards (e.g., GDPR, SOX, HIPAA, ISO 27001).
* Experience of implementing and management across governance frameworks desirable.
* Experience in managing financials of an IT department.
* Strong Project Management experience, along with associated industry qualifications (Prince2 or PMI).
* Demonstrated ability to analyse and interpret complex problems or processes, identify and understand requirements, and develop alternate solutions.
* Experience working with multiple third-party vendors and partners to deliver complex information technology projects
* Demonstrated ability to balance priorities among competing needs
* Excellent interpersonal and written communication skills, including the ability to influence and drive other team members
About us
BDO is an international network of independent public accounting, tax and advisory firms ('the BDO network'), which performs professional services under the name of BDO (‘the BDO Member Firms’). BDO is the brand name for the BDO network and for each of the BDO Member Firms.
Service provision within the BDO network is coordinated by Brussels Worldwide Services BV (BWS), a limited liability company incorporated in Belgium with VAT/BTW number BE 0820.820.829, RPR Brussels. Each of BDO International Limited (the governing entity of the BDO network), BWS and BDO Member Firms is a separate legal entity and has no liability for another such entity's acts or omissions. Nothing in the arrangements or rules of the BDO network shall constitute or imply an agency relationship or a partnership between BDO International Limited, BWS and/or the member firms of the BDO network.
More information on BDO can be found on www.bdo.global.
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