Overview
We are looking for a full time Service Coordinator to join our dynamic team. This is a brand new role, offering flexibility. As a Service Coordinator you will be looking after a team of engineers and scheduling their daily work. You will be the first point of contact to customers and maintain clear communication between all parties.
Responsibilities
* Schedule a team of engineers' daily work. Liaise with customers and allocate suitable jobs to engineers accordingly.
* Manage customers' service contracts and Planned Preventative Maintenance (PPMs) to ensure all service and inspections are carried out before the due date.
* Be the initial point of contact for customers, promptly resolve any customer queries, and deliver excellent customer service at all times.
* Monitor and follow up on engineers' job reports every morning and take necessary follow-up actions when required.
* Source new parts, raise purchase orders in the system, and liaise with suppliers for any urgent orders.
* Respond promptly to emergency breakdown calls and emails and assign them to engineers efficiently.
* Obtain price quotes from suppliers and generate quotations using our system.
* Track and manage each job and project completion in the system, ensuring all details are recorded correctly and accurately.
* Monitor and manage engineers' weekly timesheets, ensuring accurate recording of details.
* Prepare Risk Assessments and Method Statements (RAMS) in the system when required.
* Support and effectively liaise with the Office Manager and Managing Director.
Hours
08:00 - 16:30
What We Are Looking For
* Experienced in the engineering industry and scheduling work.
* Good knowledge of Microsoft package.
* Confident individual.
* Excellent written and oral communication skills.
* Highly organised with the ability to use initiative to organise and prioritise.
* Can work under pressure and self-motivated.
* Dynamic and forward-thinking.
* Ability to work collaboratively as part of a team and independently when necessary.
Employment type
* Full-time
In Return You Will Get
* Company pension
* Great opportunity to progress
* Training to enhance your ability
* A friendly team!
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