Job summary
Working as part of the fibro scan team the role will involve providing high quality admin and clerical support the community clinics that form a key part of the service. The post holder will need to use their initiative and skills to develop processes and ensure the effective provision of a quality service.
In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values.
Main duties of the job
Be responsible for booking new and follow up appointments for the community and GP referred clinics. Using Nervecentre or any other relevant electronic booking systems arrange appointments for new and follow up clinics.
Deal appropriately with enquiries, by telephone, email and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.
Manage the demand and capacity within the standard operating practice taking decision to escalate to the Community Liver Co-ordinator any capacity issues
Managing the national choose and book system (E-Referral Service) referrals.
Ensure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy.
Print appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.
Notify Community Liver Co-ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with department and/or Trust policies.
Be able to competently use Medway PAS and other information technology
About us
With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Details
Date posted
18 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum pro rota
Contract
Fixed term
Duration
5 months
Working pattern
Part-time
Reference number
Job locations
Queens Medical Centre
Derby Road
Nottingham
NG7 2UH
Job description
Job responsibilities
Please see above and the attached job description for more detailed information on the main responsibilities.
Job description
Job responsibilities
Please see above and the attached job description for more detailed information on the main responsibilities.
Person Specification
Training & Qualifications
Essential
* 5 GCSE's or equivalent at Grade C or above - must include English
Desirable
* NVQ level 3 in administration or equivalent ECDL or equivalent
Experience
Essential
* Administration experience
* Experience of using Microsoft Office, Outlook and Excel
* Demonstrates understanding of patient / client confidentiality
* Can complete letters, forms, reports and tables using computerised technology from information collected
* Managing enquiries from patients and other clinical staff via telephone and in person
Desirable
* Previous experience of working in the NHS and experience using Winscribe, Web Hiss, Careflow and Notis
* Understanding of Medical Terminology
Communication & Relationship Skills
Essential
* Uses correct grammar and spelling
* Must be able to clearly and accurately convey information gathered from both verbal and documented reports in writing and verbally
* Friendly and professional telephone manner
* Maintain confidentiality, sensitivity and empathy in communication with all contacts both in and out of the Trust
* Understanding and helpful to patients and colleagues
* Managing enquiries from patients and other clinical staff via telephone and in person
* Excellent written and verbal communication skills
Desirable
* Able to apply NUH Values and Behaviours to own daily work
Analytical and Judgement Skills
Essential
* Able to use judgement to make decisions in order to solve problems / enquiries
* Uses resources cost effectively
* Able to support colleagues during periods of absence or to accommodate working patterns
* Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
* Highly motivated, displays self-confidence, positive thinking and adaptability to innovation
Planning & Organisational Skills
Essential
* Consistently works to high standards
* Works within given deadlines
* Ability to plan and organise own time effectively
Physical Skills
Essential
* Frequent use of VDU equipment
* Frequently sitting at a keyboard
Other Requirements Specific to the Role
Essential
* Ability to work on/off site, during core hours of 08:00-18:00
* Demonstrates understanding of importance of prompt timekeeping and good attendance in the workplace
* Remains calm and cooperative under pressure or in difficult or uncertain situations
Person Specification
Training & Qualifications
Essential
* 5 GCSE's or equivalent at Grade C or above - must include English
Desirable
* NVQ level 3 in administration or equivalent ECDL or equivalent
Experience
Essential
* Administration experience
* Experience of using Microsoft Office, Outlook and Excel
* Demonstrates understanding of patient / client confidentiality
* Can complete letters, forms, reports and tables using computerised technology from information collected
* Managing enquiries from patients and other clinical staff via telephone and in person
Desirable
* Previous experience of working in the NHS and experience using Winscribe, Web Hiss, Careflow and Notis
* Understanding of Medical Terminology
Communication & Relationship Skills
Essential
* Uses correct grammar and spelling
* Must be able to clearly and accurately convey information gathered from both verbal and documented reports in writing and verbally
* Friendly and professional telephone manner
* Maintain confidentiality, sensitivity and empathy in communication with all contacts both in and out of the Trust
* Understanding and helpful to patients and colleagues
* Managing enquiries from patients and other clinical staff via telephone and in person
* Excellent written and verbal communication skills
Desirable
* Able to apply NUH Values and Behaviours to own daily work
Analytical and Judgement Skills
Essential
* Able to use judgement to make decisions in order to solve problems / enquiries
* Uses resources cost effectively
* Able to support colleagues during periods of absence or to accommodate working patterns
* Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
* Highly motivated, displays self-confidence, positive thinking and adaptability to innovation
Planning & Organisational Skills
Essential
* Consistently works to high standards
* Works within given deadlines
* Ability to plan and organise own time effectively
Physical Skills
Essential
* Frequent use of VDU equipment
* Frequently sitting at a keyboard
Other Requirements Specific to the Role
Essential
* Ability to work on/off site, during core hours of 08:00-18:00
* Demonstrates understanding of importance of prompt timekeeping and good attendance in the workplace
* Remains calm and cooperative under pressure or in difficult or uncertain situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nottingham University Hospitals NHS Trusts
Address
Queens Medical Centre
Derby Road
Nottingham
NG7 2UH
Employer's website
(Opens in a new tab)
Employer details
Employer name
Nottingham University Hospitals NHS Trusts
Address
Queens Medical Centre
Derby Road
Nottingham
NG7 2UH
Employer's website
(Opens in a new tab)