Details
Reference number
431160
Salary
£35,663
GBP
Job grade
Higher Executive Officer
Contract type
Permanent
Business area
MCA - Information Technology
Type of role
Engineering
Information Technology
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
1
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Southampton
About the job
Job summary
Can you support technologies that help HM Coastguard protect lives at sea?
Do you enjoy variety in your work—excited by the opportunity to work from data centres to coastal communication towers, Wi-Fi infrastructure to facilities?
Have you got ITIL experience and the ability to communicate effectively with a diverse range of customers?
If so, we'd love to hear from you
The Maritime and Coastguard Agency (MCA) is a key agency of the UK government, dedicated to ensuring maritime safety, protecting the marine environment, and coordinating search and rescue operations through HM Coastguard.
You will sit within the MCA's IT Service Management function, supporting the technologies and platforms that underpin life-saving operations, including emergency "Blue Light" systems and coastal communications infrastructure. Working closely with IT Delivery, Estates, and cross-functional teams across the UK (and USA), the department ensures seamless service delivery, supplier performance, and operational excellence. From data centres to remote coastal towers, this team is the glue that keeps MCA's digital backbone running—supporting everything from incident response to Wi-Fi infrastructure. The role offers a unique opportunity to contribute to national safety while gaining hands-on experience in service management across a varied and mission-critical tech landscape.
Joining our department comes with many benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday
* Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below
Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers
Job description
Reporting to Senior Service Managers, this role ensures the smooth delivery of IT services by managing systems, service levels, and stakeholder relationships. The department ensures Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are met across internal and external teams. Responsibilities include overseeing daily operations, coordinating releases, maintaining service integrity, and liaising across IT functions. The role also ensures accurate control of service assets and configuration items, supporting reliable and efficient IT performance throughout the organisation.
Your responsibilities will include, but aren't limited to:
* Delivering a reliable IT services across MCA platforms
* Managing supplier contracts and performance
* Leading service reviews and resolving disputes
* Driving continuous service improvement
* Coordinating incident, problem, and change processes
* Tracking and report service performance metrics
* Supporting budget planning and cost control
* Building strong stakeholder relationships and share timely service insights
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Person specification
Required experience:
To be successful in this role you will need to have the following experience:
* A blend of direct Service Management knowledge, as well as proven experience of managing the support of solutions, platforms, and services.
* Demonstrable experience in supplier management.
* Experience within a technical IT and infrastructure environment.
* Experience of operational IT management, including ITIL competency in standard practices (Incident Management, Service Request Management, Problem Management and Change Management).
* Effective communication with a focus on customer satisfaction.
Additional Information
DDAT
The role is part of the Government Digital and Data (or Government Security Profession Career Framework) profession and utilises an enhanced Capability–Based Pay Framework which provides access to a Digital and Data allowance.
This role currently has no allowance. .
Working attendance and travel requirements
Full time roles consist of 37 hours per week.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.
Hybrid working available
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.
The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.
Occasional travel to other offices will be required, which may involve overnight stays.
If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).
Visa Sponsorship
Please note that we will only offer sponsorship for a skilled worker visa where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. Therefore, this role is not open to applications from those who require sponsorship – candidates must ensure they have the appropriate right to work in the UK before applying. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Security Checks
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Behaviours
We'll assess you against these behaviours during the selection process:
* Communicating and Influencing
* Managing a Quality Service
* Seeing the Big Picture
Technical skills
We'll assess you against these technical skills during the selection process:
* Relationship management: (Working)
* Ownership and initiative: (Working)
* Service focus: (Working)
* Understanding of service management framework: (Working)
* User focus: (Working)
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.
Find out more about the benefits of working at MCA .
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
Our selection process ensures a comprehensive assessment of each applicant's skills, and potential fit within our organisation.
The selection process for this role will be:
Stage 1: Sift of CV and personal statement
Stage 2: Interview
You must be successful at each stage to progress to the next stage.
As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Stage 1: Sift
At sift, you will be assessed against the following Success Profile elements:
* Experience – you will be asked to provide a CV (unlimited wordcount) and personal statement (750 word count). Please provide evidence of your Experience of the following:
* A blend of direct Service Management knowledge, as well as proven experience of managing the support of solutions, platforms, and services.
* Demonstrable experience in supplier management.
* Experience of operational IT management, including ITIL competency in standard practices (Incident Management, Service Request Management, Problem Management and Change Management).
Should a large number of applications be received, an initial sift may be conducted using the lead Success Profile element, a blend of direct Service Management knowledge, as well as proven experience of managing the support of solutions, platforms, and services. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
Please note: the sift will be completed on a rolling basis whilst the campaign is still live, so you may receive your sift scores before the advert closing date.
The sift will take place week commencing 20/10/2025
Stage 2: Interview
At interview stage, you will be assessed against the following Success Profile elements:
* Behaviours –
* Communicating and Influencing
* Managing a Quality Service
* Seeing the Bigger Picture
* Experience –
* Great communicator with a focus on customer satisfaction.
* Experience within a technical IT and infrastructure environment.
* Technical –
* Relationship management: (Working)
* Ownership and initiative: (Working)
* Service focus: (Working)
* Understanding of service management framework: (Working)
* User focus: (Working)
The interviews will take place week commencing 03/11/2025
This interview will be conducted in person at our Southampton office Spring Place 105 Commercial Road Southampton SO15 1RG. Further details will be provided to you should you be selected for interview.
You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .
Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.
Further information on the selection process
Feedback on your application can only be provided if you attend an interview or assessment.
Adverts with a reserve list
We will also hold a 12 month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.
AI Tools and Platforms
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our for more information on appropriate and inappropriate use.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you're deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Vetting
For further information on National Security Vetting please visit the Demystifying Vetting website.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : George Sorby
* Email :
Recruitment team
* Email :
Further information
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email:
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here