To provide high-quality operational support to an Audio-Visual Integrators customers and internal business functions. Owner of the internal sales process, ensuring orders are delivered within agreed timescales. This role is office-based and applicants need to live within a short commute of my client's Maidenhead offices.
Internal Sales Executive Accountabilities Include:
Sales Support Activities:
* BTO Participant - create and process sales orders in alignment with the Sales predicted Forecast figures within scorecard timeframes on ConnectWise.
* Check data accuracy in ConnectWise orders and invoices.
* Ensure sales targets are met and report any deviations.
* Expedite requests for rush orders and alter sales orders and shipping data as needed.
* Acknowledge customer orders that have been emailed and process them accordingly.
* Managing customer-supplied equipment, ensuring lead times and PO numbers are entered on the CRM System.
* Email monitoring.
* Processing project changes.
* Upon project completion, check the accuracy of project finances and initiate the invoice for finance. Manage part invoicing, liaising with the Project Manager and Finance.
* Answer phone calls from customers and respond to emails the same day, and out of office cover for Sales.
* Answer the reception phone.
* Undertaking any other ad-hoc duties as assigned.
* Report unusual activity to the team manager.
* Attend product awareness sessions and participate in product and industry training.
* QMS and Quality Policy awareness and development.
Procurement:
* Responsible to source, negotiate & purchase materials from both UK and overseas vendors.
* Compare and evaluate offers from vendors.
* Evaluate vendors quotations to ensure that they are in line with the technical & commercial specification required for the project.
* Negotiate extended credit terms and costs from vendors.
* Track orders and liaise with vendors to ensure timely delivery to deadlines.
* Review the quality of purchased products.
* Enter order details (e.g., vendor qty, prices) into the internal database.
* Maintain updated records of purchased products and delivery information.
* Advise Internal and external teams on issues regarding purchasing terms & conditions.
* In charge of daily operational purchasing needs such as planning, issuing & following up on Purchase Orders, delivery, and shipment schedules.
* Resolve supply, quality, service, and invoicing issues with vendors.
* Evaluate Supplier performance based on quality standards, delivery time & best prices and ensure all the criteria are met according to the organizational requirements & expectations.
* Coordinate with the Warehouse in proper storage of procured equipment.
* Responsible for implementing internal procurement strategies to cater to high delivery & short lead time requirements.
* Negotiate and Organise Returns where required.
* Create & maintain good relationships with key suppliers to ensure merchandise is high quality & delivered on time.
Critical Success Factors:
* Achieving High levels of customer satisfaction.
* Demonstrations of ownership of problems.
* Delivering projects within agreed timescales.
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