Our client is a well-established and design-led company in the premium workspace solutions sector, looking for a Senior Digital & eCommerce Manager to lead its digital transformation and online growth. With a strong reputation for quality and innovation, and an expansive showroom showcasing leading global brands, this business is focused on elevating its digital presence.This strategic and hands-on leadership role involves owning the digital agenda across eCommerce, performance marketing, customer experience, and lifecycle management. You will shape the company's digital future using data-driven insights to achieve meaningful growth, while mentoring a small but capable team.What you'll do...Own and manage the eCommerce P&L to meet revenue and profit targetsDevelop and implement a comprehensive digital growth strategyDrive pricing and promotional initiatives to increase sales and marginsConduct competitor and market analysis to inform strategic decisionsLead conversion rate optimisation (CRO), including A/B testing and UX/UI enhancementsOversee digital channels including SEO, PPC, email, social, and affiliatesManage and optimise digital marketing budgets to maximise ROIImplement lifecycle and retention marketing strategies to boost CLTVLead CRM strategy and segmentation to enhance customer targetingCollaborate with internal teams to ensure compelling, accurate product listings and site contentEnsure the eCommerce platform is scalable, secure, and high-performingManage agency relationships and external partners for top-quality deliveryStay ahead of digital trends by identifying new tools and channels to support growthWho you are...You have proven experience leading digital and eCommerce growth in a product-led businessHands-on expertise with eCommerce platforms (e.g., Shopify, Magento)Strong understanding of performance marketing, CRM, and analytics toolsConfident managing budgets, targets, and a cross-functional teamData-driven and results-oriented with a focus on customer experienceKnowledge of B2B and high-value DTC markets, especially within furniture or interiors, is desirableExperience with platforms such as Craft CMS, Moz, Ruler Analytics, and Onepage CRMYou are an innovative thinker who embraces new technology and digital trendsLogistics: High Wycombe, UK (Mostly on-site but open to discussion)More detailsSalary of up to £65k25 days annual leave (plus 3-day Christmas shutdown), increasing with tenureOpportunity to shape and grow the digital teamAnnual company bonusWorkplace pensionOnsite parkingAccess to industry-specific training and development
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