What you’ll be doing
1. Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
2. Assists the implementation of enhanced network technology that aligns to customers' strategic direction for enterprise and remote site connectivity.
3. Follows Astandards for global network infrastructure, including wireless, LAN and SD-WAN networks and connectivity.
4. Supports the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software.
5. Executes engineering efforts to ensue currency and supportability of networking technology.
6. Collates data, reports and information supporting technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments.
7. Organises material and data for documentation, knowledge transfer and training to successfully land new solutions into the support organisation.
8. Undertakes activities that contribute to the implementation of core and cloud infrastructure security to manage risks and exposure.
9. Supports in the implementation of ways to improve working processes within Network Engineering.
Skills you'll need
10. You demonstrate expert-level capability in high-performance network operations, with leadership qualities that inspire confidence across teams and stakeholders.
11. 3 years’ experience in a multi-platform, 24/7 operations environment
12. Extensive knowledge across IP networks, BTNet, VPNs, legacy transport platforms (e.g., X25), Premium Rate services, and hyperscaler services like BT AWS Wavelength.
13. Understanding of operational metrics, including Start to Notify, Start to Restore, MTTR, and Customer Experience KPIs allowing you to prioritise issues, manage SLAs, and drive continuous improvement.
14. CCNA or JNCIA are a nice to have
Benefits
15. 25 days annual leave (plus bank holidays) increasing with service
16. 10% on target bonus
17. Life Assurance
18. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
19. Direct share scheme
20. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
21. Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
22. World-class training and development opportunities
23. Exclusive colleague discounts on our latest and greatest TV, mobile and Broadband
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.