Overview
To provide a proficient and professional medical service to consultants, providing cover as and when required to other members of the department. Acting as point of contact for patient enquiries, offering outstanding customer service at all times.
About us
Spire Leicester Hospital has an exciting opportunity for a Medical Secretary to join the team on a Full‑Time basis. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day‑case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.
Responsibilities
* Providing an efficient and timely secretarial service to assigned consultants and any other associated teams.
* Liaising with patients on a daily basis, handling queries and arranging admissions as and when required, in a professional and courteous manner.
* Liaising with insurance companies and other external agencies, as appropriate.
* Production of medical letters, operation/clinic notes and discharge summaries.
* Arranging completion of claim forms, if required, with relevant consultant, ensuring all financial paperwork is kept up to date.
* Developing good working relationships with consultants, administration teams, nursing staff and any other departments.
* Managing outpatient bookings, where required, ensuring the appointment process runs smoothly.
* Managing consultants' records and filing.
* Undertaking all work in accordance with company hospital policies and procedures, ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
* Maintaining confidentiality of all information acquired with regard to patients, consultants and staff and not disclosing any information about the affairs of the hospital, its subsidiaries or associates.
* Providing and receiving patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
* Presenting a professional, smart image at all times, ensuring adherence to hospital uniform policy.
* Carrying out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Qualifications
* RSA Standard or Medical Secretarial Diploma.
* Good standard of secondary education with demonstrable literacy and numeracy skills.
* Track record of successful delivery in a similar role, with experience in a wide range of secretarial duties.
Experience
* Good standard of secondary education with demonstrable literacy and numeracy skills.
* Track record of successful delivery in a similar role, with experience in a wide range of secretarial duties.
Benefits
* 35 days annual leave inclusive of bank holidays.
* Employer and employee contributory pension with flexible retirement options.
* 'Spire for you' reward platform – discount and cashback for over 1000 retailers.
* Free Bupa wellness screening.
* Private medical insurance.
* Life assurance.
Values
* Driving clinical excellence.
* Doing the right thing.
* Caring is our passion.
* Keeping it simple.
* Delivering on our promises.
* Succeeding and celebrating together.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employees' well‑being through work‑life balance, ongoing development, support and reward.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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