We are looking for a customerfocused and salesdriven Parts Advisor to join our team at our Cockermouth Branch, supporting the Parts Manager in the daytoday operation of a busy and fastmoving Parts Department.
This is an excellent opportunity for someone who enjoys working frontofhouse, has a passion for machinery and groundcare products, and takes pride in delivering exceptional customer service. You will work closely with key brands including CanAm, Stihl and Groundcare equipment, supporting both external customers and internal teams while helping to drive sales and department performance.
This is a Part-Time (32 hours per week) role that will include Saturday working on a rota basis.
ABOUT US
Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.
Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.
THE JOB
Reporting to the Parts Manager, you will play a key role in ensuring the smooth and efficient running of the Parts Department.
Your responsibilities will include:
* Supporting the Parts Manager in driving and maintaining industryleading customer service standards for both internal and external customers
* Acting as front of house for the machinery retail areas within the branch
* Proactively growing parts and accessories sales, supporting margin optimisation
* Delivering highquality counter service and telesales, using all available platforms to identify and source parts and accessories
* Maintaining efficient internal working practices, including goods inwards and fastmoving stock placement
* Supporting stockholding processes and stock take procedures
* Collaborating with the central machinery management team on projects and budget delivery
* Supporting the growth of Stihl and Groundcare sales within the branch
* Assisting with administrative duties across both the Parts and Workshop departments
* Undertaking any other tasks associated with the efficient operation of the Parts Department
You will also be expected to adhere to all Company and Group policies and procedures, including those relating to Safety, Health and Environmental standards, and ensure compliance with all relevant legislation and codes of practice.
SKILLS, EXPERIENCE AND QUALITIES REQUIRED
Essential
* Proven sales experience, with the ability to confidently sell, advise and problemsolve for customers
* Previous experience in customer relationship management
* Strong written communication skills, with the ability to use clear and concise language appropriate to the audience
* Confident IT user, with working knowledge of Word, Excel and Outlook
* Excellent interpersonal and communication skills, with the ability to liaise effectively with customers, suppliers and internal stakeholders
* Strong organisational skills, with the ability to prioritise workload and manage competing deadlines, both independently and as part of a team
Desirable
* Experience within a parts, machinery, automotive, agricultural or groundcare environment
* Product knowledge of Stihl, CanAm or similar brands
BENEFITS
As part of The Billington Group we offer a wide range of employee benefits including:
An attractive salary package.
Annual salary reviews in September each year.
A minimum of 25 days annual leave.
Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
Your Health
Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
Sick pay: Generous company sick pay entitlement.
Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
Your Lifestyle
Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
Your Future
Pension: Enrolment into the Company pension scheme after 3 months of employment
Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.