Role Overview
As Assistant Golf Operations Manager you will play a pivotal role in ensuring the smooth and efficient operation of our golf facilities. Reporting directly to the Operations Manager, you will be responsible for ensuring smooth day-to-day operations and team management with a strong emphasis on delivering exceptional experiences for members, families, golf enthusiasts, and visitors.
Key Responsibilities
Staff Management:
· Responsible for the day-to-day leadership and management of your teams.
· Provide coaching training and clear direction to ensure that staff members are knowledgeable, motivated, and capable of delivering Iford Golf Centre's objectives.
· Foster a positive and collaborative work environment, promoting teamwork and employee satisfaction.
· Responsible for creating and managing an effective staffing and succession plan.
· Recruit, onboard, train, and develop team members to attract and retain good performing staff.
· Conduct regular performance reviews to assess progress and provide effective feedback.
Sales and Marketing:
· Collaborate with the Operations Manager to develop promotional campaigns and special events to attract new customers and retain existing ones.
Customer Experience:
· Responsible for ensuring that the customer experience is consistently excellent throughout the entire customer experience.
· Oversee golf booking reservations and equipment management.
· Address any comments, concerns or complaints promptly and professionally.
· Implement measures to solicit and act upon customer feedback to continuously improve service quality.
· Train and mentor staff members to deliver exceptional service at all touchpoints.
Administration and Systems Management:
· Manage online systems for rostering and staff absences.
· Ensure the smooth operation of golf booking systems, troubleshooting any issues as they arise.
Health & Safety
· Ensure that all staff members are aware of and trained in Health & Safety policies and procedures.
· Ensure that first aid supplies and equipment are readily available.
Job Types: Full-time, Permanent
Pay: £29,000.00-£30,000.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* Gym membership
* On-site gym
* On-site parking
Work Location: In person