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Job: Store Crew Location: Cardiff Job Type: Permanent, Part-time
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment for everyone, fostering genuine connections with our customers, colleagues, and communities. You play a key role in creating a workplace free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalization.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will be attentive to customer needs and will have the opportunity to learn about our products to assist customers effectively.
Role Responsibilities
1. Greet and thank customers warmly, ensuring they have a memorable experience.
2. Provide exceptional service, using your knowledge to help customers find suitable products for in-store and multi-channel sales.
3. Process sales, orders, and refunds efficiently at the tills.
4. Assist with deliveries, stock replenishment, and setting up new stock on the shop floor.
5. Maintain general housekeeping and tidiness of the shop floor and back of house.
6. Stay updated on company activities and promotions.
7. Support floor moves, sale setups, and launches.
8. Adhere to all FatFace policies and procedures, including GDPR compliance.
Competencies
1. Deliver excellent customer service focused on customer satisfaction.
2. Show passion and enthusiasm for the FatFace brand, embodying our values.
3. Align with the company's social and environmental mission, actively contributing where possible.
4. Provide a genuine, authentic approach in interactions.
5. Act with integrity, demonstrating interest and understanding of others.
6. Respect and value team members at all levels.
7. Participate actively in team activities and initiatives.
8. Use humor appropriately and tailor your approach to each customer.
9. Encourage customers to explore multichannel purchasing options.
10. Maintain operational standards across all areas, including deliveries, visual merchandising, health and safety, and stock management.
Experience
1. Customer service experience is desirable but not essential.
2. Excellent interpersonal and communication skills.
3. Positive attitude and proactive approach.
4. Ability to work well under pressure.
5. Confidence to take initiative and work independently when needed.
6. Team-oriented mindset.
7. Effective time management skills.
Benefits of Working With Us
1. 25 days holiday plus bank holidays.
2. Generous monthly discount allowance.
3. Perkbox platform with discounts, wellbeing content, and more.
4. Access to THRIVE learning system from day one.
5. Dental insurance (employee-funded).
6. Pension scheme.
7. 24/7 EAP support from UNUM/Retail Trust/Fashion Textiles.
8. Sick pay allowances.
9. Sabbatical leave based on length of service.
10. Enhanced family-friendly policies, including maternity leave.
11. Refer a friend scheme.
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