With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.
As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
Job Summary Customer Services Service Desk Coordinator
Location: Aylesford, Maidstone
Hours: Monday to Friday 8am – 5pm, 8.30am - 5.30pm and 9am – 6pm – 3 days office, 2 days remote working after probation.
The role of Service Desk Coordinator is to ensure that our priority clients’ accounts are monitored and managed effectively, ensuring SLAs and KPIs are consistently achieved and our customers receive a high-level dedicated service.
Monitoring and maintaining of bespoke customer portals
Logging service calls on internal systems
Liaising with internal departments and external suppliers
Liaising with customers contacts
Creating and running regular and ad-hoc reports in Excel
Analysing and challenging monthly performance data
Experience and Skills Required You would have worked in a customer services role previously.
You will have excellent customer service skills with the ability to communicate effectively with both internal colleagues and external customers.
Have the ability and willingness to learn, develop and continuously improve.
High level of accuracy and attention to detail.
Have good MS Office skills and able to adapt to customer needs.
Benefits Flexible working options
33 days holiday including bank holidays
Holiday purchase scheme
Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
2 paid days off per year for voluntary work to support our local communities
Pension scheme
Life assurance 4 x salary
Sponsorship for professional development and memberships
Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
Mental health first aider support programme
Cycle2work scheme
Discounted Gym Membership
Eye care voucher scheme
Free flu vaccinations
Employee social events and recognition activities throughout the year
HP Employee discount programmes
Mobile phone discounts
We are a Disability Confident Committed Employer.
Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.
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