We're on an exciting journey and we're placing you at the heart of what we do...
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Do you want to work wonders with us?
Sales Administrator
Telford, Midlands
Salary £25,000 – £27,000 per year (DoE)
Full-time or part time considered
Excellent benefits
Please Note: Applicants must be authorised to work in the UK
About Us:
At Enconvo, we are all about communication. From cloud phone systems to broadband, mobile, and IT solutions, we help businesses stay connected, productive, and ready to grow.
As part of the European Enreach Group, with over 1,100 colleagues across Europe, we deliver market-leading solutions to businesses of all shapes and sizes. Our customers are at the heart of everything we do, and now, we're looking for a Sales Administrator who is ready to make a real impact and help us deliver exceptional experiences.
The Opportunity:
This is more than just an administration role. As a Sales Administrator, you will support both customers and internal teams by ensuring orders, installations, and service changes are managed smoothly and professionally.
You will take ownership of customer orders from start to finish, working closely with engineers, suppliers, and internal departments to ensure delivery within agreed Service Level Agreements. You will keep customers informed throughout the process, resolve issues efficiently, and help maintain strong customer relationships.
If you enjoy organisation, problem-solving, and working in a fast-paced, customer-focused environment, this role offers an excellent opportunity to develop your career.
Who We're Looking For:
Previous experience in administration, sales support, or customer service
Professional and confident communication skills
Strong attention to detail and ability to manage multiple tasks
Proactive, flexible, and willing to learn new systems and technologies
A collaborative team player with a positive attitude
Good IT skills, including Microsoft Office
Strong organisational and time management skills
What You'll Be Doing:
Manage customer orders and service requests from start to completion
Ensure all orders meet agreed deadlines and Service Level Agreements
Liaise with engineers, carriers, suppliers, and internal teams
Keep customers updated on progress, key dates, and any delays
Support service migrations, porting requests, and broadband services
Maintain accurate customer records and update internal systems
Ensure completed orders are passed correctly to the Billing Team
Handle customer offboarding requests professionally and efficiently
Support a smooth and positive customer experience
What's in it for You?
We are open to consider candidates that are looking for both full and part time roles.
Holiday – 23 days off (plus more for long service) and your birthday off, with the option to buy extra leave
Enhanced family leave – maternity, paternity, and adoption pay
Benefits – salary sacrifice pension, healthcare, life cover, and access to Perkbox discounts
Great working hours – Monday to Friday, no evenings or weekends
Career development – full training and opportunities to progress
Culture – be part of a high-growth European group that values innovation, collaboration, and putting customers first
Social ethos – enjoy team and company-wide events and a fun, supportive working environment
Ready to Join Us?
If you are organised, customer-focused, and enjoy supporting sales and service delivery from start to finish, we would love to hear from you. Apply today and help us deliver an excellent experience for our customers.
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be authorised to work in the UK. No agencies please. xsngvjr
Other suitable skills and experience include Sales Coordinator, Customer Service Administrator, Sales Support Specialist, Operations Coordinator, Customer Success Administrator, Sales Operations Assistant, Client Services Coordinator, Administrative Coordinator, Office Administrator, Service Support Specialist.