LOCATION: Manor Walks Shopping Centre
WORKING HOURS: 40 Hours per week, 4 OUT OF 7
PAY RATE: £12.75 per hour
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at We're here to help
Role Overview And Purpose
Customer Service Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The role will be the public face of the security team and should always act with professionalism. A can-do attitude is essential in this highly influential role.
Must hold a valid SIA License.
Key Responsibilities
Interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive
Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
Safeguarding all the sites are safe and non-threatening environment for all visitors/tenants
Ensuring all incidents are managed in accordance with site policies and procedures
Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
Ensuring any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
Able to record/log all non-conformances and emergencies with the appropriate control room operatives
Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed
Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
Maintain vigilance and highlight/manage unauthorised access by banned individuals
Undertake any other reasonable duties as required to meet the needs of the business
Ensure a timely response to all security issues and events
Complete all training requirements as requested by line manager
Required Skills And Experience
Be professional, friendly, courteous, and helpful whilst carry out duties to the highest standard
One team approach
Take ownership of all situations to ensure tasks are completed or escalated when necessary
ESSENTIAL SKILLS:
Excellent written and verbal communication skills
Able to work unsupervised and take responsibility
Able to remain calm under pressure
Adaptable and flexible in approach to work required
Willingness and ability to work as a member of a team
Excellent observational skills
Benefits
We're proud to offer a great range of benefits including:
24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:
Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM's benefits, visit our careers page
About Us
ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.