Position: Workshop Controller
Location: Stoke
Hours: Monday to Friday 6am-3.30pm
Shift: Days / 45 hrs
Pay: £42,000
Contract: Permanent
Workshop Controller position
My client, a multi-site fleet maintenance company is looking to recruit an experienced Workshop Controller for their busy workshop in Stoke. This role is 100% off the tools
The Workshop Controller will be responsible for
- Track job progress, review job cards for accuracy, and ensure proper timekeeping for costing and invoicing
- Effectively allocate work across technicians to maximise workshop productivity and ensure timely, high-quality job completion
- Manage warranty and additional repair procedures, ensuring correct documentation and customer approvals
- Oversee the day-to-day operations of the Vehicle Maintenance Unit (VMU) to maintain agreed service levels
- Build strong working relationships with both internal departments and external customers to ensure consistent service delivery
- Lead, support, and supervise workshop staff, addressing performance issues and escalating when necessary to the Regional Manager
- Ensure the workshop remains clean, safe, and compliant with Health & Safety regulations and company policies
- Support cost control efforts and contribute to overall financial performance and operational efficiency
- Oversee the care and maintenance of workshop tools and equipment, reporting any faults or required repairs
- Respond to and resolve customer complaints professionally and efficiently
- Promote continuous improvement and a culture of service excellence within the workshop
Experience required for the Workshop Controller
- Minimum 5 years’ experience in HGV and trailer maintenance
- At least 2 years’ experience in a supervisory role within a workshop or VMU environment
- NVQ Level 3 (or equivalent) in HGV maintenance (IRTE qualifications also considered)
- Strong leadership and organisational abilities
- Excellent communication and problem-solving skills
- Proactive and customer-focused approach
- Ability to work independently and make sound operational decisions
for this Workshop Controller role with one of the leading commercial vehicle maintenance companies reply to this advert with an up to date copy of your CV
INDPB
#J-18808-Ljbffr