Description
About the Service and Team
We have one full-time vacancy for Maternity Cover for a Children's Centre Admin Assistant in East Cornwall, Launceston, whose core focus will be to support the work in our Family Hubs, enabling them to achieve the best outcomes and prioritise direct work with children and families, and ensure timely communications with service users and partner agencies.
Successful applicants will work as part of a team, supporting children and families across the county through the delivery of high-quality business support services. Duties will involve a range of tasks including the monitoring of admin mailboxes, distribution of correspondence and reports, records management, meeting administration and detailed recording of complex meetings within strict timescales, financial transactions and input of information to the Case Management System.
Whilst the location/work base for these roles has been specified, our evolving ways of working means that the role may require you to work from other locations. We work flexibly to effectively support the people, services and organisations that we support and will discuss this with you during the recruitment process. There will be a requirement to assist with the delivery of business support within our core business hours, Monday – Friday.
This position will be subject to an Enhanced Disclosure and Barring Service check.
About the Role
* Provide a high quality, courteous and professional reception service to all visitors of the Family Hub.
* Answer and forward all telephone calls to the Family Hub in a courteous and efficient manner.
* Ensure the reception area and other rooms in the Family Hub are kept clean, tidy and safe.
* Responsible for processing incoming and outgoing mail and goods.
* Administer the Family Hub customer compliments/complaints/comments system.
* Manage session attendance registers.
* Assist in ensuring the effective use of practitioner time.
* Manage and prioritise own workload effectively.
* Act as the first point of contact for all IT systems in the Family Hub, including logging support with IS as appropriate.
* Maintain filing systems to ensure easy retrieval by colleagues and undertake filing as appropriate, assisting with Data Protection requirements.
* Ensure security of all confidential information.
* Assist the Family Hub Coordinator in the collection/collation of data.
* Assist with the set-up of parenting courses and the distribution of coursebooks.
* Enter data into the Case Management System.
* Manage the Family Hub inbox.
* Manage room booking enquiries and approvals.
* Responsible for reporting building and equipment faults.
* Attend and take notes of meetings as required.
* Distribute documents to families.
* Maintain the electronic diary for room bookings.
* Issue keys and equipment to staff and visitors at the Hub.
* Keep information for partner agencies up to date.
* Maintain Family Hub resources, information/publications, and notice boards.
* Assist the Family Hub Coordinator with premises responsibilities, ensuring security of the building and admission to it according to agreed procedure.
* Positively promote all events and activities delivered from the Family Hub, encouraging family participation.
* Produce effective publicity material in line with corporate marketing guidelines.
* Request system access amendments for all workers within the Family Hub.
* Manage document archiving.
* Monitor general stationery and cleaning supplies, draw up orders for approval and process on Oracle.
Working Pattern
Our working week is:
Monday – Friday, 9am–5pm
There will be a requirement to assist with the delivery of business support within our core business hours, Monday – Friday
What You'll Need to Succeed
* Four GCSEs (A–C), or equivalent, including English and Maths.
* Excellent keyboard skills.
* Experience of working in an office environment (advantageous).
* Full clean driver's licence.
* Good interpersonal and communication skills, with the ability to liaise appropriately with all levels of staff, service users and other agencies.
* A professional approach, applying discretion and diplomacy.
* Flexibility and the ability to enjoy working within a busy team environment.
* Ability to produce good-quality, accurate work while meeting deadlines.
* Comprehensive training will be given, and once established in the role, opportunities for career development will be available.
Please read the role profile for the full details of this role attached below in this advert
What you'll get in return:
Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our core employee rewards and benefits include:
· a competitive salary.
· a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
· a generous annual leave entitlement with the potential to purchase additional leave.
· A national award-winning employee health and wellbeing programme
· Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Additional Information:
Please note, we are unable to offer sponsorship for this role.
The full role profile is attached here.
We recommend saving a copy of this to refer to if you are invited to an interview.
For an informal discussion or enquiries about this post, please contact: Joanne Armit – –
Application Process:
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process.
Please note that applications cannot be edited after they have been submitted, please contact if you have any queries or require assistance with your application.
Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.