Job Description
Are you an experienced Debt Recovery Advisor who knows how to balance firmness with fairness?Do you understand litigation processes and FCA regulations – and take pride in doing things properly?An established and modern law firm is growing its specialist collections team and is now seeking a skilled Debt Recovery Advisor to join them as soon as possible.This is not a call centre environment. It is a professional, bespoke collections model where quality, compliance and results truly matter.About the roleAs a Debt Recovery Advisor, the successful candidate will:
* Manage debt recovery cases from initial contact through to litigation
* Handle telephone collections in a professional and compliant manner
* Investigate and assess customers’ financial circumstances
* Process litigation actions including:
o Obtaining Judgments
o Charging Orders
o Attachment of Earnings
* Draft and send correspondence via letter and email
* Record all activity accurately on the CRM system
* Appoint third parties or sub-contractors where required
* Ensure full compliance with SRA and FCA regulations at all times
This Debt Recovery Advisor role sits within a close-knit and very stable team – a true reflection of the supportive and stable working environment.What we are looking forThe ideal Debt Recovery Advisor will have:
* A minimum of 2 years’ experience in debt recovery or credit control
* Strong understanding of FCA rules and regulated environments
* Excellent written English and confident telephone manner
* Attention to detail and strong administrative accuracy
* Good negotiation skills
* A target-driven mindset
* Confidence dealing with both individuals and businesses
* A positive, self-motivated and resilient attitude
This role suits a mature, professional individual who can handle sensitive conversations with confidence and integrity.What's in it for you
* Competitive salary based on experience
* Commission based on targets
* Pension scheme
* Death in service benefit
* Free parking
* Hybrid working – 2 days per week from home after probation
* Genuine work/life balance
About the companyThis well-established, regulated law firm has built a strong reputation for delivering high-quality, compliant debt recovery services. With a modern outlook and a stable, experienced team, they offer a professional yet supportive environment where people stay long-term and enjoy real work/life balance.Due to continued growth within the department, they need someone who can hit the ground running.If you are an experienced Debt Recovery Advisor ready to join a professional firm that values compliance, quality and team culture – apply today."In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise."