Working pattern
6‑hour shifts, rota over 7 days inclusive of all bank holidays.
Main duties of the job
The post holder will provide a high quality clerical service to the Maternity reception, facilitating and enhancing the availability of patient information to the Clinical and Administration Team.
Job responsibilities
* Provide efficient and friendly service to patients, visitors and colleagues, handling enquiries promptly.
* Enter patient details onto Careflow accurately and in a timely manner.
* Assist nursing and midwifery staff to achieve the highest possible standard of patient care.
* Maintain confidentiality of patient information.
* Provide service at reception or by telephone.
* Liaise with unit staff and hospital security to ensure the safety of mothers and babies.
* Liaise with wards regarding admissions, transfers and discharges; prepare documentation and enter data onto Careflow.
* Coordinate and distribute discharges to appropriate health care professionals.
* Coordinate and track patient notes (requesting, locating, tracking on Filefast, notes transfer/return, orphan filing).
Qualifications and Experience
* Previous clerical experience with strong data entry skills.
* Excellent communication/interpersonal skills and a courteous telephone manner.
* Proficiency in IT, Microsoft Office, Windows and keyboard skills.
* Experience using Careflow.
* Experience working in a reception within a healthcare or acute hospital setting.
* Ability to maintain accurate documentation and a comprehensive filing system.
* Ability to work as part of a team and take initiative.
Skills
* IT and keyboard skills with a working knowledge of Microsoft Office and Windows.
* Good interpersonal skills with professionals and the public.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission will be made to the Disclosure and Barring Service to check for any previous convictions.
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