Who are we?
Coast & Country Hotel Collection is a family of over 20 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.
Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for an Operations Manager.
As the Operations Manager, you will be responsible for the day-to-day operations of the hotel, ensuring departmental management meets set criteria.
The ideal candidate will be a hands-on leader with excellent skills and at least 3 years’ operational experience.
Key Responsibilities of the Role
* Manage daily hotel operations, ensuring excellent hospitality in a warm environment
* Lead a team of Managers to meet company standards and customer expectations
* Control costs and maximize productivity through effective rostering and ownership
* Communicate daily updates on departmental, hotel, and company activities
* Monitor customer feedback, implement improvements, and drive hotel progress
* Lead recruitment, learning, employee relations, and engagement initiatives
* Support the General Manager with projects and daily operations
* Ensure employees are well-trained, efficient, and provide excellent guest service
* Fulfill Duty Management shifts as needed
* Maintain high standards of product and hospitality service
* Ensure guest care meets set criteria and financial objectives
* Act on behalf of the General Manager in their absence
* Provide quality training and coaching systematically
* Comply with company policies and legal requirements, including health and safety legislation
* Conduct departmental inductions and performance reviews
Requirements of the Role
* Experience as an Operations Manager or a senior department manager seeking their first managerial role
* Strong background in rooms, food, and beverage
* Ability to lead, motivate, and provide daily direction to teams
* Drive sales and profitability
* Excellent customer service skills, organized, and standards-driven
* Decisive in a fast-paced environment
* Proficient in computer systems
What We Offer
* Competitive salary
* Ongoing support, training, and development
* 28 days holiday including Bank Holidays
* Stakeholder Pension
* Discounted hotel rates across UK Bespoke Hotels
* Food and Beverage discounts
* Incentives and rewards
* Opportunities for career growth within the group
* Meals on duty
More About Us
Coast & Country Hotel Collection offers unpretentious, welcoming locations by the sea, in the countryside, villages, and towns. Our brand reflects the best of British—fun, historic, comfortable, warm, and friendly. Our team embodies these values, creating memorable experiences for our guests.
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