Provide all aspects of administrative support to the Operations Manager and wider team,and keep them informed of progress. Work to deadlines and respond in a flexible way to the changing demands of the organisation. Attend and participate in team and one-to-one meetings, training courses, and appraisals punctually and well prepared, as appropriate and when required. Ensure telephones are managed and answered in a timely manner and act as a point of contact for all enquiries, ensuring that customers are responded to promptly and professionally. Handle communication with internal and external stakeholders (including locum GPs, practice staff, patients etc) via email and other methods, ensuring timely responses to queries and requests. Support with the running of the Crabbs Cross office, handling general duties and officeadministration as required. Monitor and manage patients on clinical systems including EMIS Web, ERS, Semble andothers to ensure effective service delivery, following the appropriate pathways andprotocols for each. Maintain accurate records and complete data entry tasks for operational activities, ensuringcompliance with NHS, CQC, and contractual requirements. Assist in service scheduling and workforce coordination using Lantum or other scheduling software, ensuring shifts and service coverage are effectively planned, and cross referencing invoices and rotas as required. On board all new self-employed staff ensuring all documentation is correct, in date and all IT accesses have been granted. Where needed, support with the preparation of reports and data summaries formanagement, helping track service performance and key performance indicators (KPIs). Support procurement processes, managing supplies and liaising with suppliers wherenecessary. Work collaboratively with other departments, such as HR and Finance, to ensure smooth coordination of operations. Support internal meetings, preparing agendas, taking minutes, and following up on action points as requested. Help coordinate marketing and communications activities, working with the Communications team to support service promotion and engagement. Ensure a high level of confidentiality and data security when handling sensitive patient and organisational information. Stay on top of your eLearning modules and raise opportunities for further training or CPD with your Line Manager when you feel they are relevant to your role.