Job Role: Helpdesk Coordinator
Location: Winsford
Hours: Monday to Friday 9am to 5pm
£13.85 per hour
Duration: Contract role to August – Opportunity to go Temp to Perm
Job Specification
We are seeking to recruit for a reliable and organised Helpdesk Administrator based in Winsford. The role is central to the client’s day to day operations and would suit someone who is confident, customer focused, and comfortable working in a fast paced, busy environment.
Key Responsibilities
Answering incoming calls and emails from clients, subcontractors and engineers
Logging and managing maintenance jobs accurately via the helpdesk system
Liaising with engineers, subcontractors, and suppliers
Raising, sending, and following up on quotes
Providing updates to clients and managing job progression from start to finish
Escalating urgent or overdue issues appropriately
Maintaining clear and accurate records
Preparing basic reports
Monitoring and managing SLAs and KPIs where deadlines are at risk
Triaging incoming requests to ensure they are logged with the correct priority
Dealing with invoicing
Updating client portals and systems in line with contractual requirementsExperience
Previous experience in a helpdesk, facilities, maintenance, or customer service role
Confident telephone manner and professional written communication
Strong organisational skills with good attention to detail
Able to prioritise workloads and manage multiple tasks
Comfortable using IT systems such as Outlook, job management systems, excel etc
Calm under pressure and able to deal with challenging situations professionallyIf you are interested please submit your CV now