JOB TITLE: Retail Operations Assistant CONTRACT TYPE: Permanent DEPARTMENT: Trading HOURS: Full time (40 hours) and Part Time (24 hours) hours will be considered between Monday to Sunday SALARY: £25,397 - £26,436 per annum for 40 hours per week (depending on experience) Grade RA1-3, plus weekend enhancements of 30% CLOSING DATE: 8 September 2025 INTERVIEW DATE: Week commencing 15 September 2025 We have an exciting opportunity to join our new Superstore in Crawley. We are seeking enthusiastic Retail Operation Assistants to deliver excellent customer service. Supported by our Shop Managers, your key responsibilities will include carrying out day to day activities relating to all operational routines in our shops, including compliance with statutory regulations relating to health & safety, hygiene, trading standards, and security of the retail premises. This hands-on role requires a commitment to high standards and volunteer support. You will have previous experience of working in a customer service environment and have a flexible, enthusiastic approach. Previous retail experience is desirable, but full training will be provided. This role is offered on a full time (40 hours per week) or part time basis (24 hours per week) across Monday - Sunday. When you join St Catherine’s, you’ll be joining a supportive team all working towards a big ambition : to help everyone face death informed, supported and pain free. If that sounds like something you’d find fulfilling, please apply today. Employees at St Catherine’s Hospice can enjoy a variety of benefits including: 25 days holiday, increasing with length of service to 30 days public holidays Option to buy or sell up to 1 week of annual leave Day off for volunteering Day off for moving house Blue Light Card Cycle to work scheme Eye test vouchers Generous Pension – Up to 9% employer contributions or honour of NHS pension Enhanced maternity/adoption pay Life Assurance – 4x basic salary Pay enhancement of unsocial hours Flu Jabs Counselling Offering Discounted Gym Schwartz rounds Wellbeing Supervision (aka clinical supervision) Career pathway and progression This role is subject to a Basic DBS check. By applying you are confirming you have read the Enhanced Check Privacy Policy for applicants https://www.gov.uk/government/publications/dbs-privacy-policies and understand how DBS will process my personal data and the options available to me for submitting an application. Our main hospice is located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL. For a full job description, click here. If this role sounds like it could be for you, please apply now. Please upload either your CV or the St Catherine’s Hospice application form where it asks you to upload your application form, there is no need to complete both. If you don’t have a CV and would like to complete our application for, this can be found here. Please ensure you have read our employee and recruitment privacy statement prior to applying for this role. If you require any additional information or would like to discuss this role further, please give us a call on 01293 447353.