Purpose of Role Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLA’s. Customer Service * To liaise with the call controllers and Field Service Supervisor’s to provide the best service to the customers. * The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate. * The engineer should always try and take ownership of engineering issues so that the customer is provided with good service. * Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always. * May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays. Records and Documentation * Accurately record time, parts used and any other details either electronically or manually as required. * Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs. Skills/Knowledge and Qualifications Required * Shall have good fault-finding and diagnostic skills * To be able to understand hydrauli...