Your newpany
Are you an experienced team leader who leads from the front?
If so, I want to hear from you!
My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional team leader to join their expanding business.
Working from contemporary offices with fantastic transport links into the city, this is an opportunity not to be missed.
Your new role
The position is offered full time from Monday to Friday with a hybrid model in place.
Hours of work are Monday to Thursday from until, with a finish on Friday.
The main purpose of the position is t o support the Team Manager with day-to-day operations, team development and quality standards within the Business Support team, while acting as an escalation point forplex cases and providing management cover when required.
Some of your duties will include but not limited to
Provide cover when the Team Manager is absent
Liaise regularly with the Team Manager to align priorities
Support day-to-day management of team rotas and work distribution
Liaise with internal teams to support timely resolution ofplex cases.Contact customers who have requested management escalation
Carry out quality control checks onpleted cases and calls.Provide feedback and coaching to improve performance andpliance
Strong understanding of Business Support policies, processes and operations.
Understanding of regulatory requirements, including Consumer Duty andplaints handling
Awareness of operational risk
What you'll need to succeed
Proven history of working within financial services or an office-based team leader position
Strongmunications skills
Personable and professional
Passion for going that extra mile and developing staff
Exceptional eye for detail
What you'll get in return
petitive salary at between £33,000 and £35,000 per annum
Hybrid working
Great city centre location
Friendly and supportive team
25 days holiday plus bank holidays