Noodle Talent Partners are supporting a friendly, growing organisation in an exciting industry, recruiting the position of Customer Service Operations Administrator
We are looking for an outgoing, enthusiastic and personable individual to join the team in Swaffham, where you will support customers as well as manage daily administrative tasks and assist with coordinating operations.
This is a Permanent, full time position, working Monday to Friday 8:45am - 5:30pm. Also working 1 in every 5 Saturdays from 9am-4pm, with free breakfast provided on Saturdays- you can claim back the Saturdays as time-in-lieu/extra holiday or additional pay.
The role
* Handling incoming phone calls from customers, dealing wtih enquiries in a friendly manner to ensure customers receive a fantastic, helpful service
* Liaising with customers regarding their individual requirements and recommending suitable bookings
* Obtaining quotations, processing payments and bookings, accurately logging on the system including all relevant information in line with GDPR
* Liaising with suppliers and partners to manage any amendments and last minute changes, delays or issues, researching to coordinate the best solutions for customers
* Handling administration, paperwork and customer records to ensure they aare correct
* Reporting to management on changes, escalations and workload monitoring
* Loading all information onto company systems to keep both customers and teams informed
* Monitoring quality scores and obtaining customer feedback to contibute to continuous improvement
* Dealing with customer's special requests and orders
* Carry out courtesy calls to customers to ensure they are happy with the service.
What skills and experience are we looking for?
* Minimum of 1 year existing experience within an office-based customer service or administration role
* Excellent customer service skills with a friendly and helpful telephone manner
* Natural people skills, team working and strong communication
* Excellent organisation and prioritisation skills
* Ability to remain calm under pressure and problem solve
* High levels of attention to detail and accuracy
* Confidence using Microsoft Word, Outlook and Excel
* A positive 'can do' attitude
* A desire to learn and progress with a hardworking nature
What's in it for me?
* Starting salary of £25,369.80
* Full training and development with progression opportunities
* 20 days annual leave plus bank holidays, an an extra day off for your birthday if it falls on a weekday
* Saturday hours (9 saturdays per year) accumalate time-in-lieu or extra pay
* Perkbox discounts (money off leisure, travel, shopping, food etc)
* Friends/Family Discount
* Summer & Christmas party, along with monthly social events including meals out, fancy dress & charity days, lunches & breakfasts etc
* Free onsite parking, with a lovely bright modern office environment
* Super friendly and supportive team
* Working for a company that make a positive impact on people's lives every day
If you're interested in this fantastic opportunity, please ensure your CV is up-to-date and apply online as soon as possible.
Thank you
Customer Service | Administration | Operations | Relationship management | Office Coordination | Sales Coordinator