Company: Finning (UK) Ltd
Number of Openings: 1
Worker Type: Permanent
Position Overview:
Join us as a Field Service Engineer and become a vital part of our team! In this role, you will respond to customer service requests, diagnosing issues and providing detailed insights into the nature of the problems. Your expertise will help create accurate quotes for our customers, all while ensuring cost and time efficiency.
As part of Finning’s industry-leading field service department, you will be at the forefront of diagnostic and repair capabilities for Caterpillar products, working with the world's largest CAT dealership.
Job Description:
We are looking for someone with a strong customer focus and in-depth knowledge of plant equipment. You will:
* Attend customer sites to understand their needs and resolve mechanical or electrical issues safely and efficiently.
* Utilize the latest dealer software and repair techniques to deliver top-notch service.
As a Finning Engineer, you will receive:
* Salary: £38,500 - £43,800
* 25 days holiday (with the option to purchase up to 5 extra days)
* Annual Bonus
* Annual Tool Allowance
* Comprehensive Healthcare benefits (medical, optical, hearing, dentistry, and new child payments)
* Access to a company share scheme
* Up to 7% pension (matched by the company)
* Refer a friend bonus
* Employee reward platform (retail discounts and other perks)
* Life insurance
* Company laptop, phone, and van
* Industry-leading CAT product training
* Overtime opportunities
Additional Benefits:
Enjoy enhanced maternity and paternity packages, family-friendly policies, flexible working options, and support from a team of over 40 Mental Health first aiders. You’ll also have the chance to work with your charity of choice and receive recognition awards for your length of service.
Main Job Functions:
* Provide an estimated arrival time at customer sites based on job instructions.
* Register your arrival with site management and adhere to customer procedures.
* Diagnose equipment problems in collaboration with customer operators and supervisors.
* Identify and requisition necessary parts for repairs.
* Perform repairs and service work according to the agreed work plan.
Specific Skills:
* Ability to work autonomously and as part of a team.
* Strong communication and interpersonal skills to build positive relationships.
* Excellent planning and organizational skills, even under pressure.
* Effective problem-solving abilities with strong analytical skills.
* Motivated and dynamic self-starter.
Education and Experience:
* Apprentice trained or formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting).
* Experience as a field service engineer or a qualified apprentice.
* Knowledge of field-based diagnostic tools and equipment.
* Heavy Earth Moving equipment operating knowledge.
* LDV driving license.
* Experience with various construction and static machines.
At Finning, we believe our people are the heart and soul of our company and fundamental to our success. We offer an attractive benefits package, including 25 days holiday, a company pension scheme, healthcare, and various flexible benefits.
If you’re ready to work for a global organization that offers industry-leading training and a competitive package, we encourage you to apply online today!
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and actively encourage individuals from all backgrounds to express themselves and achieve their full potential. We do not discriminate based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, or mental and physical disabilities. We are committed to providing reasonable accommodations for individuals with disabilities during the recruitment process. Finning is also a forces-friendly employer, pledging to treat those who serve or have served in the armed forces, and their families, fairly.