E-commerce Account Executive
Location: Birmingham (hybrid)
Salary: £25,000 - £35,000 (depending on experience)
About the Role
We're looking for an ambitious E-commerce Account Executive to play a key role in the delivery and ongoing management of website projects and client retainers. This role suits someone with a solid background in web and e-commerce platforms (particularly Shopify), strong organisational skills, and a passion for driving client success.
Key Responsibilities
Project Management
Plan, execute, and oversee delivery of web and e-commerce projects
Ensure projects are completed on time, within scope, and on budget
Act as the main point of contact for clients, managing communication and resolving issues
Retainer Management
Manage ongoing client retainers and ensure deliverables are consistently met
Proactively identify opportunities to add value for clients
Track and report on performance metrics, providing actionable insights
Client Collaboration
Build strong relationships with clients, understanding their business goals
Provide updates, reports, and strategic recommendations to support growth
Team Coordination
Work closely with design, development, and digital marketing teams
Lead project kick-off meetings, aligning stakeholders on goals and timelines
E-commerce Expertise
Stay up-to-date on the latest trends, tools, and best practices in web and e-commerce
Provide guidance on website performance, UX/UI optimisation, and platform functionality
Required Skills & Experience
Proven experience in e-commerce, account management, or web project management
Strong knowledge of e-commerce platforms such as Shopify (other CMS experience beneficial)
Excellent organisational and time-management skills to handle multiple projects and clients
Clear communication skills, able to explain technical concepts to non-technical audiences
Analytical mindset with the ability to generate insights from performance data
Proactive, solutions-focused, and motivated by achieving results
Please apply now.
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