Professional Print Service Engineer - Guildford
UXBRIDGE, MIDDLESEX, United Kingdom (Remote)
Job Info
* Job Category: Service & Support
* Locations: 4 Roundwood Avenue, Uxbridge, UB11 1ET, GB (Remote)
Job Description
Join Canon UK as a Professional Print Field Service Engineer! Are you passionate about delivering exceptional service and working with cutting-edge professional print technology? Canon UK is looking for a Professional Print Field Service Engineer to join our dynamic team! Location: Ideally based in the Guildford/ Surrey area to meet agreed service levels.
Responsibilities
What You’ll Be Doing:
* Installing, servicing, and repairing a range of Canon Professional Printers
* Following standard call procedures and maintaining high-quality standards
* Achieving a high first-time fix rate and minimizing return visits
* Delivering an outstanding customer experience that drives satisfaction and loyalty
You will have the responsibility of providing a service in first line trouble shooting (root cause of problems) on Production Print devices, working to strict service level agreements. Your challenge is to achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts. Using your excellent communication skills to communicate effectively to Canon’s customers and across internal Canon departments as required.
Additional responsibilities include:
* Ensuring all post-sale field service requirements are met
* Providing technical escalation support for colleagues when required
* Recording all activities correctly in line with company guidelines
* Optimizing customer stock inventory and rotation, and balancing this against return to fit (RTF) visits, as applicable
* Providing customer product instruction and training
* Advising the customer when chargeable work is required and seeking the required authorization prior to undertaking this activity
* Contributing to opportunities to improve maintenance and repair practices and modifications in the machine
* Signalling commercial opportunities to the Sales and Marketing department
* Complying with company policies and Health & Safety Guidelines, including product safety checks
Qualifications
What We’re Looking For:
* A proactive, detail-oriented professional who thrives in a fast-paced environment
* Strong time management and teamwork skills
* A passion for technology and a commitment to service excellence
* Capacity to work in an environment focused on superior customer service and continuous business performance improvement
* Excellent customer service and communication skills
* NVQ or equivalent in an electrical and/or mechanical discipline
* Highly organised with excellent planning and organisation skills, proactive and problem-solving skills, and excellent time management skills
* Full UK driving licence
This is a fantastic opportunity to grow your career with a global leader in imaging and printing solutions. Salary up to £31,513 plus company car, competitive salaries, learning and development opportunities, work and home life balance, diversity, health and wellbeing, and employee discounts.
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