JOB DESCRIPTION
At Herbert Smith Freehills Kramer, our ambition is to help you achieve your goals.
Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why many are incredibly longstanding. And we enjoy breaking new ground, as we have for over 100 years.
We are where you need us to be. We are in the world's largest markets, key financial centres and major growth hubs. Our international footprint is extensive and committed.
We are at our best tackling complexity and navigating change. We work alongside you on demanding contentious matters, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas.
We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, ESG, infrastructure and resources. And we're focused on areas of growth that affect every business across the world, including technology and digitalisation.
All of this is achieved by supporting the growth of our people, who help us deliver on our ambition - which is to help you achieve yours.
Your goals. Our ambition.
The Opportunity
Key Responsibilities:
Supporting L&OD core programmes:
1. Apprentices
2. Junior Associates
3. Business Services
4. Firmwide Lectures
Working alongside our L&OD Advisers to manage the administrative tasks relating to our core L&OD programmes. This includes:
5. Responsibility for the scheduling of events
6. Co-ordinating and managing the logistics for both virtual and live events
7. Uploading materials as necessary to our LMS, Sharepoint or Teams sites
8. Maintaining training records on the LMS
9. Processing and tracking invoices when required
Knowledge-sharing
Keeping other members of L&OD and the wider People team informed as necessary, as well as colleagues working within divisions of the firm (eg HRBPs, BD etc)
Other L&OD team support
10. Supporting with team internal processes (such as arranging meetings, processing invoices) when needed
11. Monitoring the team inbox and responding to, escalating or forwarding enquiries and tracking themes and issues
12. Working with the L&OD team to provide administrative support for ad hoc project work
13. Providing cover for other L&OD team member responsibilities during absences/holidays as requested.
Qualifications / Skills / Experience:
14. Previous administration experience essential. Previous L&OD experience desirable.
15. Professional services experience would be preferable.
16. Computer literacy - good working knowledge of computer systems including Microsoft Word, Excel, Outlook, PowerPoint, LMS
Competencies
Personal Leadership
17. Inspires confidence by consistently delivering a high standard of work
18. Recognises when problems need to be escalated and does this quickly and appropriately
19. Takes personal accountability for their work, ensuring tasks are completed on time and to a high standard
20. Remains consistent, steady and approachable, especially when under pressure
21. Plays an active part in shaping and protecting the firm's culture, behaving consistently with the firm’s values and brand and inspires this in others
22. Takes responsibility for their success by investing in personal and professional growth, seeking feedback and looking for ways to develop themselves
Connects and collaborates with people
23. Takes an active interest in others and gets to know the people they work with
24. Grows genuine relationships and develops their network across the firm
25. Listens attentively to others and communicates in a way that considers the person and circumstances
Contributes to the success of others
26. Grows an understanding of how their role benefits the team and the firm
27. Readily shares their knowledge, experience and ideas to help others achieve a high standard of work
28. Finds opportunities to help others and generously volunteers their help
Achieves Results
29. Pays attention to the quality and accuracy of their work
30. Manages changing priorities and informs relevant stakeholders appropriately
31. Seeks guidance when unsure about what to do and involves others when required
Enhances the Client Experience
32. Prioritises work with the client in mind
33. Gives timely assistance and communicates in a helpful, open and concise way when working directly with clients
34. Finds out about the client’s needs and works with others to deliver these
35. Involves the right people to ensure the work or service responds to and meets client needs
36. Shows a willingness to go the extra mile to deliver an outstanding service
Team
Human Resources
Working Pattern
Full time
Location
London
Contract type
Permanent Contract
Diversity & Inclusion
We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.