The Senior Support Consultant will provide expert technical support and solutions for clients within the Technology & Telecoms industry.
Client Details
Our client is a well-established medium-sized organisation within the Technology & Telecoms sector. They specialise in delivering innovative and reliable technology solutions to their customers, ensuring high standards of service and technical expertise.
Description
* Provide advanced technical support to clients, addressing and resolving complex issues effectively.
* Collaborate with internal teams to identify and implement solutions for customer challenges.
* Monitor and maintain system performance to ensure reliability and efficiency.
* Document and update technical processes, procedures, and troubleshooting guides.
* Assist in the deployment and configuration of software and hardware systems.
* Analyse and resolve escalated support tickets in a timely manner.
* Deliver training and guidance to junior team members and clients as needed.
* Stay up‑to‑date with the latest developments in the Technology & Telecoms industry.
Required Experience & Skills
Technical
* Strong SQL skills (query writing, data investigation, troubleshooting)
* Experience supporting complex, data‑driven applications
* Background in ERP or back‑office systems
* Ability to diagnose issues across application and data layers
Support Experience
* Proven experience in 2nd / 3rd line support roles
* Comfortable handling escalated, technically complex issues
* Experience working in SaaS or software support environments
Profile
* Strong technical knowledge in relevant technology systems and tools.
* Proven ability to diagnose and resolve complex technical issues.
* Experience in providing excellent customer service and support.
* Excellent written and verbal communication skills.
* A proactive approach to learning and staying updated on industry advancements.
* Ability to work collaboratively within a team and independently as required.
* Relevant qualifications or certifications in technology or a related field.
Benefits
Competitive salary ranging from £50,000 to £55,000 per annum. Permanent position offering job security and growth opportunities. Comprehensive benefits package (details available upon application). Work within a respected organisation in the Technology & Telecoms sector. Based in a convenient Birmingham location with great transport links.
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