Customer Support
Location: Melton
Monday-Friday 8:30am- 5.00pm
£12.05 per hour
ON-GOING TEMP ROLE.
Are you an energetic and customer-focused individual who enjoys providing exceptional service? Our client, a dynamic and fast-growing organisation, is seeking a dedicated Customer Support Representative to join their team. If you have a passion for helping others, coordinating with different teams, and ensuring customer satisfaction, read on!
Responsibilities:
1. Handle customer queries in a courteous, professional, and timely manner, aiming to exceed customer expectations.
2. Process customer orders accurately and efficiently using computer systems and software.
3. Provide product information, resolve issues, and present appropriate solutions to ensure customer satisfaction and retention.
4. Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
5. Collaborate with the sales team to provide seamless customer support throughout the sales process.
6. Continuously enhance your product knowledge to effectively address customer inquiries.
7. Communicate with internal teams and escalate complex concerns when necessary to ensure swift resolution.
8. Collaborate with the warehouse team to coordinate shipments and manage delivery expectations.
Requirements:
9. Excellent verbal and written communication skills.
10. Strong problem-solving abilities and attention to detail.
11. Exceptional customer service skills.
12. Ability to multi-task and prioritise tasks effectively in a fast-paced environment.
13. Proficient computer skills and the ability to navigate various software systems.
14. Previous experience in customer support or a related field.
Please apply via this website
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.