Customer Care Supervisor Job Type: Full Time, Permanent Location: Woolpit, Bury St Edmunds Working Hours: 37 Hours Per Week, Monday – Friday Salary: Excellent salary based on experience Benefits: A friendly working environment with a great team to work with A variety of company benefits Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector. Are you an organised and detail-oriented professional with a passion for efficiency and excellence? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we have the perfect role for you. Key Responsibilities: Supervising the members of the customer care team to ensure that daily tasks are achieved Assigning workloads as required to ensure the KPI’s are met Reporting to our customers on the progress of their customer care accounts on a weekly basis Assisting with booking appointments with customers in occupied properties Coordinating with our Service Engineers to attend appointments Raising delivery notes and invoices Updating information on to our systems for feedback to the principle contractors Dealing with incoming calls and email enquiries in a professional and friendly manner Taking information from the SAPs system and updating jobs on our and the principal c...