Our client is a key player in the Defence & Security sector, currently seeking an In-Service Support Engineer to join their team in High Wycombe/West London.
The role involves providing back-office engineering support to end users globally, ensuring mission success around the clock!
Key Responsibilities:
* Leading the delivery of In-Service support obligations, collaborating with the Project Manager, System Design Authority, and customers
* Maintaining support project approaches in line with Defence Standards and customer contracts
* Responding proactively to emerging technical issues, including customer fault reports
* Collaborating with the engineering team to develop commercially and technically viable solutions
* Managing and monitoring system performance, including root cause analysis of faults
* Implementing programmes of inspection and preventative maintenance
* Ensuring customer equipment remains safe for continued service
* Coordinating with the field support team for defect investigations, surveys, and testing
* Managing Integrated Logistics Support documentation and implementing change requests
* Identifying resource conflicts or constraints for engineering management
* Producing estimates and planning for new engineering work
* Implementing obsolescence strategies for product lines
Job Requirements:
* Bachelor's degree or higher diploma in Engineering or related discipline. Relevant experience considered in lieu of formal qualifications
* Experience in Defence engineering, particularly during the Integration, Test, and In-Service phases
* Experience in a lead role within defence engineering and/or in-service support is desirable
* Ability to define, lead, and deliver work packages per customer contracts
* Experience in planning and executing support tasks on engineering projects
* Understanding of engineering project management principles
* Proven track record of working under tight time constraints in challenging contexts
* Experience with maritime equipment is advantageous
Personal Attributes:
* Excellent interpersonal skills and ability to build rapport with diverse customers
* Strong organisational and management skills
* Accountability for the quality and timeliness of work, management, and technical decisions
* Willingness to mentor and motivate junior team members
* Strong stakeholder management skills and attention to detail
* Collaborative mindset to achieve outstanding outcomes
* Presence in the High Wycombe office at least three days a week is expected of the elected candidate
Benefits:
* Optional 9-day fortnight
* TOIL (Time Off In Lieu)
* Flexible working hours
* Early finish on Fridays
* Annual bonus
* Hybrid working options for certain roles
* Casual dress code
* 25 days of holiday
* Christmas shutdown
* Option to buy or sell holiday
* Option to purchase private healthcare, dental, and critical illness cover via salary sacrifice
* Access to a rewards hub with discounts at over 200 stores
* 4 x annual salary life cover
If you are a dynamic and detail-oriented engineer looking to further your career in a progressive and dynamic environment, I encourage you to apply now! Please reach out to chat about this great opportunity!
Desired Skills and Experience
In-Service Support, Through Life, Support, Supportability, Root cause analysis, Continuous Improvement, Logistics, Integration, Test, Work package management, Project management, Risk management.