Your Role in the Team?
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. This position is a key player in delivering outstanding hospitality in the dynamic world of retail betting.
Starting Salary: £13.25 per hour
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? We will provide full training, but it is your attitude that counts.
How you’ll do it?
We want people who will exceed customer expectations, build effective relationships with customers, and create a warm and positive environment that they love to be in. Your day‑to‑day tasks will include hosting customers in the shop, clearly communicating answers to queries, and informing customers about our latest promotions.
Other duties will include:
* Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in‑shop transactions
* Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
* Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
* Adapting to different situations while remaining customer‑focused
* Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
* Competitive salary with pay increases thereafter
* Performance bonus and promotional rewards
* Annual and quarterly rewards
* Flexible work patterns
* Family leave (adoptive, parental leave & wedding leave)
* Company Sharesave scheme (discount on Flutter Shares)
* Life cover
* Company pension scheme
* Company sick pay
* Birthday leave
* Employee assistance programme (including up to six free counselling sessions)
* Financial wellbeing platform – NUDGE
* Company social events
* Groupon discount scheme
* Eyecare vouchers
Values that guide us
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our four values, they reflect what matters most to our people and guide the decisions we make.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking, and ways of working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.
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