Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising.In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.**Our Brands:*** Drain Doctor* Bright & Beautiful* Countrywide Grounds Maintenance* Dream Doors* Pimlico Plumbers London* Greensleeves Lawn Care**Brand Info:**Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 locations, and forms a key brand within Neighbourly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses.**PURPOSE OF THE ROLE**The Drainage Engineer’s are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.**KEY RESPONSIBILITIES*** Liaising with commercial and domestic customers on site.* Customer service – engaging with customers in a professional manner.* Investigating and diagnosing issues via site surveys.* Advising customers as to solutions and implementing accordingly, this may include:-Drain clearance-De-scaling and root cutting-Performing minor excavations and patch lining-Preventative maintenance* Use of high-pressure water jetters, CCTV camera survey equipment and rods.* Identifying potential concerns and making recommendations to customers for additional work.* Interpret and work with drainage drawings, operating independently in areas of expertise.* Review and adhere to project-specific risk assessment and method statements (RAMS) before commencing work.* Identify and mitigate risks, ensuring strict compliance with health and safety regulations.* Driving Brand awareness through professional appearance, interactions and technical knowledge.* Sharing knowledge and best practice with colleagues.* Making recommendations to the Regional Development Managers to the success of the region.* Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation.* Ensure that you comply with all current legislation and regulations as required.* Establish a strong message of urgency to complete tasks and activities efficiently and accurately, underpinned by strong KPI’s.* Any other reasonable duty that falls within your capabilities.This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.**EXPERIENCE/SKILLS/KNOWLEDGE*** 1 year’s previous experience of working within the drainage sector.* Ideally 1 years’ experience of plumbing* Technical expertise of drainage and related functions.* Drainage tanker experience (preferred)* Full clean UK driving license with flexibility to travel.* CSCS card holder preferred* Able to use a mobile telephone (calls, photo’s, emailand CRM Application etc.).**SKILLS / KNOWLEDGE:*** Background in drainage engineering.* High-pressure water jetting (HPWJ) certification* Excellent verbal and written communication skills* A DBS check will be part of the on-boarding process* To be able to work to an on-call rota providing a 24 hr service**BEHAVIOURS*** Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.* Positive, can-do attitude and ability to problem solve* Organised, goal orientated and willing to learn* Able to work on their own and enjoy working outside.* Motivated* Customer centric**INCLUSIVITY STATEMENT***Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation.**We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.*Brand:DMD UK Drain Doctor**Neighborly is a local network of home service brands that will connect you to very specific vetted local experts.** Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 30 consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company.
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