About the job
As a Passenger Transport Planner, you will deliver a professional, customer-focused service, ensuring the provision of pragmatic and resource-efficient passenger transport solutions for a diverse range of customers.
There will be some key responsibilities likely to feature in this role, including:
Grade 7:
1. Being the essential contact point for answering technical queries from residents and suppliers about transport arrangements.
2. Delivering a professional, customer focused service, ensuring the provision of pragmatic and resource efficient passenger transport solutions for a range of customers.
3. Scheduling passenger transport services by coordinating with various providers, including bus and rail companies, taxi firms, and community transport organizations, as well as utilising West Sussex vehicles, such as school buses.
4. Addressing unexpected issues that may arise, such as a newly vulnerable individual requiring transportation on short notice.
5. Negotiating with firms to discuss route pricing and encouraging them to provide competitive pricing.
6. Investigating operational and service complaints by visiting the Depots, engaging in meaningful conversations with the dedicated drivers and escorts involved, and connecting with the end users to truly understand their experiences.
Grade 8:
7. Utilising your creative thinking abilities to identify coordinated passenger transport solutions for both complex long-term and short-term challenges, ensuring that the services provided are suitable and deliver value for money for the Council.
8. Planning and designing passenger transport services through collaboration with various providers, including bus and rail companies, taxi firms, and community transport providers.
9. Delivering the most appropriate transport solutions with a willingness to listen and understand needs but also understanding the challenges of meeting statutory obligations within a limited budget.
10. Allocating and schedule necessary transportation, including the deployment of West Sussex vehicles, to ensure that service delivery requirements are met in the most cost-effective manner within the approved group budget.
If you have excellent communication skills, attention to detail, and thrive in a fast-paced environment, we want to hear from you!
Required skills and experience
Grade 7:
11. A Level qualifications or an equivalent qualification, or has relevant demonstrable experience.
12. A good understanding of various aspects of passenger transport planning and a basic knowledge of passenger transport issues in West Sussex.
13. Previous experience of working in a role involving coordination, logistics or planning.
14. Knowledge of the health and safety legislation, which affects the service.
15. Sound and accurate IT knowledge, particularly Microsoft Office applications.
16. Strong communication skills with the ability to influence, negotiate and confidently build relationships with a wide variety of stakeholders at all levels.
Grade 8:
17. HNC or a degree in a relevant field, such as Geography, or an equivalent qualification or demonstrable relevant experience.
18. Good literacy and numeracy skills with the capacity to analyse data from surveys to produce reports based on findings.
19. Sound and accurate IT knowledge, particularly Microsoft Office applications.
20. Strong communication skills with the ability to confidently influence, negotiate and work effectively with external stakeholders.
21. Previous experience in passenger transport planning or in roles that involve coordination, logistics, or planning.
22. A solid understanding of passenger transport issues in West Sussex, along with a grasp of national priorities and strategies.
23. Keen understanding of budgetary constraints and is adept at engaging in discussions and negotiations about pricing with suppliers.
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
Rewards and Benefits
We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.
A laptop and mobile will be supplied if applicable to your role. You will benefit from 25 days annual leave, rising to 28 days after 5 years’ service (pro rata for part time) plus the opportunity to buy additional leave and an excellent .
A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.
For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.