B2B, Trade & Wholesale Sales Operations Coordinator
Location: Hoddesdon Salary: £34,000-£38,000 Contract: Full-time, Permanent Hours: 40 hours per week, Monday-Friday
Smart10 is proud to be partnering with a market-leading product-led business in the sports industry. As demand grows our client is strengthening their Sales Operations team to ensure a consistent, reliable and accessible customer experience.
The Opportunity
We are looking for an experienced B2B, Sales Operations Coordinator to manage the operational flow of our clients B2B order-to-despatch process.
This role sits at the centre of their commercial operations, coordinating trade and wholesale orders from order receipt through to shipment and invoicing support. You will work closely with Sales, Warehouse, Operations and Finance, ensuring orders move smoothly through the system while maintaining clear communication with customers.
This role suits someone who is both process-driven and customer-aware, capable of managing complex orders while continuously improving how the team operates.
Key Responsibilities
* Manage trade and wholesale order intake, validation and entry into Microsoft Business Central
* Confirm pricing, discounts, stock allocations and lead times
* Manage backorders and product substitutions where required
* Track order progress from entry through to despatch
* Provide proactive updates including order confirmations, stock availability and delivery tracking
* Support Sales and Relationship Managers with priority accounts, launches and promotions
* Assist with onboarding new accounts and maintaining accurate customer data
* Book freight and courier shipments and manage carrier portals
* Ensure shipments are correctly documented and tracked
* Issue customer statements when required
* Liaise with Finance regarding account queries, payments and account holds
Essential Skills & Experience
* Proven experience in B2B sales operations, trade sales support or wholesale customer service
* Strong order management experience handling complex or high-volume orders
* Process-focused mindset with the ability to follow and improve procedures
* Excellent communication and stakeholder management skills
* Strong IT skills including Excel, Outlook and system portals
Desirable Experience (Training Provided)
* Experience with Microsoft Business Central or another ERP system
* Knowledge of export shipping processes or documentation (Incoterms, commercial invoices, HS codes)
Benefits
* Competitive salary
* Company pension
* Cycle to Work scheme
* Company events and casual dress environment
* Free on-site parking
* Learning and development opportunities with career progression
#J-18808-Ljbffr