Job Specification
Position: Drainage Engineer
Location: Manchester (Stockport)
Job Type: Permanent
Working Style: Field:Based
Salary: Up to GBP30,000 + Overtime + Performance Bonuses
Role Overview
Reporting to the Regional Development Manager, the Drainage Engineer will attend domestic and commercial sites to diagnose, resolve and recommend solutions for drainage:related issues. This field:based role requires strong technical capability, excellent customer service skills, and the ability to work independently and safely.
Key Responsibilities
* Liaise professionally with domestic and commercial customers on site.
* Deliver exceptional customer service, ensuring all interactions reflect the brands standards.
* Conduct site surveys to investigate and diagnose drainage faults and issues.
* Recommend and implement suitable repair or maintenance solutions, including:
o Drain clearance
o De:scaling and root cutting
o Minor excavations and patch lining
o Preventative maintenance
* Operate specialist equipment such as high:pressure water jetters, CCTV survey tools and rods.
* Identify potential risks or additional work requirements and communicate these to customers.
* Interpret drainage drawings and work independently within technical areas of expertise.
* Review and adhere to RAMS documentation before starting any work.
* Ensure all health and safety regulations are followed, identifying and mitigating risks.
* Promote the Drain Doctor brand through professional conduct, appearance and technical knowledge.
* Share knowledge and best practice with colleagues.
* Support Regional Development Managers in driving regional success and operational standards.
* Assist with resolving operational, performance or compliance issues as required.
* Work efficiently to meet KPIs and service:level expectations.
* Perform any other reasonable duties within capability.
Experience, Skills and Knowledge
* Minimum 1 year of experience in the drainage sector (essential).
* Plumbing experience (desirable).
* Technical capability across drainage functions.
* Drainage Tanker Experience (preferred).
* Full UK driving licence (clean) with flexibility to travel.
* CSCS card (preferred).
* Confident using mobile technology (calls, photos, email, CRM applications).
Skills and Certification
* Background in drainage engineering.
* High:Pressure Water Jetting (HPWJ) certification.
* Strong verbal and written communication skills.
* Ability to participate in a 24/7 on:call rota.
* DBS check required as part of onboarding.
Behaviours and Attributes
* Hands:on, leads from the front, and enjoys working with others to achieve positive outcomes.
* Positive, can:do attitude with strong problem:solving skills.
* Organised, goal:focused and committed to learning.
* Comfortable working independently and outdoors.
* Customer:centric and highly motivated.
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