We are looking for a Property Relationship Manager to join our Solihull office. This is a full‑time, permanent position with a standard 40‑hour workweek (Monday to Friday, 08:45 to 17:30). Base pay ranges from £28,000 to £32,000, with commission and performance bonuses on top.
Responsibilities
* Manage up to 250 properties under management (PUM).
* Understand and upsell John Shepherd Lettings & Property Management services, including ancillary and peripheral products.
* Handle Mid‑Term inspection follow‑ups, quality assurance, and trade discount earnings.
* Oversee weekly arrears management, including rent and legal protection submission claims.
* Produce inspection reports and manage the quality of content for your portfolio.
Qualifications
* Minimum 1 year of experience in the property industry.
* Desire to grow within a thriving and expanding company.
* Thrives in a dynamic environment with constantly changing challenges.
* Strong interpersonal skills and a commitment to delivering excellent customer service.
* Excellent negotiation and communication abilities.
Benefits
* Smart spending app with discounts at over 900 retailers and a wellbeing centre.
* Employee Assistance Programme with free counselling support sessions.
* Annual leave purchase scheme – buy up to 5 extra days.
* Smart Tech Scheme – get the latest gadgets and appliances.
* Cycle2Work Scheme to reduce carbon footprint.
* Enhanced family‑friendly leave for maternity, paternity, adoption, and IVF.
* Competitive base pay plus incentives, commission, and performance bonuses.
* Special celebrations for length of service.
* Retirement pension pot.
* Professional development support and funding for qualifications.
* Company socials and other engagement events.
John Shepherd values diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
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