Customer Service Advisor - Active Lifestyles - Stroud
Reference: REQ0256
Description: Active Lifestyles Stroud is a busy leisure facility located in the heart of Stratford Park. We are seeking a friendly, motivated, and customer-focused Customer Service Advisor to join our reception team.Job SummaryIf you enjoy working with people, delivering excellent customer service, and being part of a supportive team, we would love to hear from you.This role plays a key part in welcoming our community to the centre. As the first point of contact for customers, you will help create a warm, professional, and inclusive environment, while supporting the smooth day-to-day operation of the facility.The centre is open 7 days a week from 6.00am to 10.00pm. Applicants must be able to work a set working pattern that includes evenings and weekends, with flexibility to cover colleagues during periods of annual leave or absence.Key ResponsibilitiesAct as the first point of contact for customers, providing a friendly and professional reception serviceRespond to customer enquiries in person, by telephone, and via emailProcess bookings, memberships, payments, and refunds accuratelyPromote and sell memberships, services, and retail productsHandle customer feedback and complaints in a calm, professional, and solution-focused mannerSupport the administration of swim school and activity programmesMaintain a clean, organised, and welcoming reception areaFollow health & safety, safeguarding, and operational proceduresWork collaboratively with the wider centre team to support daily operationsFull training will be provided to the successful candidate.Ongoing DevelopmentWe are committed to investing in your ongoing training and development and will provide opportunities to build your skills and gain experience across the centre.Please note: This post is subject to an enhanced Disclosure and Barring Service (DBS) check.For an informal discussion about the role, please contact Helen Bailey on .Closing Date: 13th May 2026Interview Date: Week commencing 18th May 2026In exchange for your expertise, experience and enthusiasm we provide a range of staff benefits. Please click here for more information: local government reorganisation is planned for Gloucestershire, which may result in changes to structures and services. Potential changes are provisionally timetabled for April 2028. We are committed to supporting all employees through this transition and ensuring continuity of employment wherever possible. Joining us now means you’ll be part of shaping an exciting new chapter for local government. It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. Responsible recruitment practices for safeguarding are in place within the Council’s HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children. Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website: Stroud District – The Natural Place
Region:
Location: Active Lifestyles - Stroud
Salary: GBP25,989 per annum (pay award pending)
Package: Excellent pension scheme - Employee Wellbeing Offer - For more information please see the benefits section on our website
Contractual hours: 37
Basis: Permanent