Description
Somerset Bridge Limited provides claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market-leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work, and we want to hear from you!
Application Deadline: 6 June 2025
Department: [SBL] PI
Location: Newcastle
Compensation: £33,990 - £39,140 / year
What You’ll Be Doing
* Handling your own portfolio of claims through to settlement, involving property damage, injuries, and potentially providing replacement vehicles on credit.
* Investigating claims, determining responsibility, and liaising with other parties to settle claims.
* Providing training and coaching to colleagues, conducting audits, reviewing processes, and developing strategies to meet KPIs.
Training
Comprehensive training is provided, including an 8-day induction and a 10-week onsite training program. Opportunities exist to move to hybrid working once competent.
Responsibilities
* Deliver excellent customer service via phone and written communication.
* Guide customers through the claims process and keep brokers updated.
* Manage claims valued up to £125,000, identify indemnity concerns, potential fraud, and determine liability.
* Settle claims effectively, support colleagues, and develop strategies for optimal outcomes.
Requirements
* Experience managing a personal injury caseload.
* Strong communication, negotiation, and organizational skills.
* Proficiency in Microsoft Office and ability to multitask.
* Ability to provide coaching and review data to develop strategies.
Preferred
* CII qualification.
We encourage applications even if you don't meet all criteria, as growth opportunities are available.
Benefits
* Hybrid working, 25 days annual leave (rising to 27/30), discretionary bonus, pension, flexible hours, healthcare cashback, electric vehicle scheme, retail discounts, wellbeing apps, enhanced parental leave, religious leave options, life assurance, insurance discounts, cycle scheme, referral scheme, community support day.
Additional Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Finance and Sales
* Industry: Insurance
This job is active and accepting applications.
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