Location: Ipswich (Hybrid)
Reporting Line: Head of HR Operations
Key Responsibilities
- Support end-to-end payroll processing across multiple jurisdictions (UK, EMEA, APAC, Americas as applicable)
- Coordinate with in-country payroll providers and vendors to ensure timely and accurate payroll delivery
- Collate, validate, and submit payroll inputs including starters, leavers, and employee lifecycle changes
- Process compensation changes, allowances, bonuses, and commissions
- Handle absence and statutory payments in line with local legislation
- Review and validate payroll outputs, reconciliations, and reports across regions
- Ensure compliance with local tax, social security, and employment regulations
- Support global payroll calendar management and governance processes
- Assist with year‑end activities such as local filings, tax returns, and employee reporting
Benefits Administration
- Administer and coordinate employee benefits programmes across multiple countries, including pension and retirement schemes
- Administer private medical, insurance benefits, life assurance, and income protection
- Administer regional or country‑specific benefits
- Partner with brokers and vendors to manage enrolments, renewals, and changes
- Track eligibility, participation, and costs across global benefits programmes
- Ensure compliance with local legislation and global benefits strategy
- Support the communication and rollout of new benefits to employees, ensuring clarity, accuracy and a positive employee experience
Vendor & Stakeholder Management
- Act as a key contact for global payroll providers and benefits vendors
- Build strong relationships with Finance, HR Business Partners, and local market teams
- Support issue resolution and escalation management across regions
- Participate in vendor performance reviews and continuous improvement initiatives
Compliance & Reporting
- Ensure adherence to global controls, SOX (if applicable), GDPR, and local regulatory requirements
- Maintain accurate payroll and benefits records across systems
- Support internal and external audits across multiple jurisdictions
- Produce global and regional payroll and benefits reporting, including headcount, costs, and variances
Employee Support
- Provide first‑line support for global payroll and benefits queries
- Respond to employee queries across regions in a timely and professional manner
- Support employees in understanding payslips, deductions, and benefits offerings
Systems, Projects & Process Improvement
- Maintain data integrity across HRIS and payroll platforms (e.g., Workday)
- Support system implementations, upgrades, and global payroll/benefits projects
- Identify and drive standardisation, automation, and process improvement initiatives
- Contribute to global payroll and benefits policies, procedures, and documentation
- Support the communication and rollout of new benefits to employees, ensuring clarity, accuracy and a positive employee experience
About You
- Experience in payroll administration across multiple countries or regions
- Understanding of global payroll concepts and local compliance requirements
- Experience administering employee benefits across more than one geography
- Strong analytical and problem‑solving skills
- High attention to detail and accuracy
- Strong stakeholder management and communication skills
- Experience working with global payroll vendors (e.g., CloudPay)
- Knowledge of UK payroll (HMRC) plus exposure to additional jurisdictions
- Experience with global HRIS platforms (e.g., Workday)
- CIPP qualification or equivalent (or working towards)
We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories. If you have a need that requires accommodation, please email us at talentacquisition@willisre.com.
