Job Description
Role Overview
The ideal candidate will lead and elevate our People Operations function during a 12-month maternity leave cover. This pivotal role will oversee HR systems, payroll, benefits, and process optimisation - ensuring seamless delivery of our People services and strategic alignment with business goals.
This role can be based in our Brentwood or London office with regular visits to both locations.
Responsibilities
HR Systems & Self-Service
* Own and optimise our HR systems to ensure continuous improvement and smooth functioning of People Operations
* Manage and enhance employee self-service portals for leave, attendance, benefits and other HR services
* Ensure data accuracy, compliance, and system integrity
Payroll & Benefits
* Manage the relationship with our external payroll bureau
* Ensure payroll accuracy and oversee payroll processing, audits, and issue resolution
* Maintain strong ties with benefit providers and brokers
Process Improvement
* Oversee and update People processes and templates for efficiency and compliance
* Drive automation and cross-functional collaboration
* Champion a seamless employee experience
Team Leadership
* Lead a team of 4 within the People Operations functions (onboarding, record-keeping, benefits admin etc.)
* Provide coaching, support, and operational guidance
* Foster a high-performing, fast paced, detail-oriented culture
Data & Decision Support
* Build and maintain reports/dashboards on turnover, absence, and other key metrics
* Analyse trends to inform workforce planning and strategic decisions
* Present insights and recommendations to senior leadership
Compliance & Culture
* Ensure adherence to legal and internal policies
* Update policies in collaboration with relevant departments
* Support DEI initiatives and inclusive practices
Qualifications
* Bachelor’s degree (or equivalent professional qualification e.g. CIPD) in Human
* Extensive experience in People Operations or similar HR roles
* Proven leadership across junior to senior HR admin roles
* Experience in fast-paced environments and business acquisitions/TUPE
* Strong analytical skills and attention to detail
* Excellent stakeholder management and communication
* Superuser/admin and configuration experience with HR systems (Access – People XD preferred)
* Hands-on experience with payroll bureaus and benefit providers
* Experience managing relationships with brokers
* Proven ability to deliver high-quality work under tight deadlines whilst being highly process-driven
Additional Information
Our Values
* Straightforward: We provide clear, no-nonsense advice
* Confident: Our guidance is backed by expertise and evidence
* Pragmatic: We focus on practical solutions and tangible outcomes
* Real: We are professional yet approachable, understanding the challenges our clients face
Our Commitment to You and the Environment
At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on the natural environment.
We are always striving to improve in all areas – whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape.
We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services — regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.
Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential.
We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.