Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day‑day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
* Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery.
* Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
* Offer customers a VIP concierge service, actively contacting them with updates on products and tastings.
* Sell the story, not the discount. Demonstrate passion for product with an in‑depth knowledge of our range.
* Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
* Take accountability and pride for the physical appearance and maintenance of your store both internally and externally.
* Involvement in all operational tasks required for the day‑day operational running of a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
* Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so solutions can be implemented together.
* Ensure you remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
* Be an example of Majestic’s Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
* As a key holder, understand the opening and closing compliance and be confident to operate the store without your management team.
Knowledge & Skills Required
* Excellent time‑management, delegation and problem‑solving skills.
* Ability to deliver exceptional customer experience and service to every single customer.
* Self‑motivated, able to thrive when working alone and as part of a team.
* A can‑do attitude with a passion for seeing problems through to solutions.
* Adaptable and resilient to meet the ever‑changing demands of our business.
* Excellent communication skills.
* Wine knowledge is beneficial but a passion to learn more is essential to pass level 2 WSET wine qualifications.
* Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you
* Competitive salary.
* Up to 20% staff discount.
* Career development opportunities – nurturing internal talent with career progression supported by excellent in‑house training schemes.
* Uniform provided.
* Access to Retail Trust: Retail Rewards, instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, free counselling and support phone line.
Job Specifics
* Contract: Permanent.
* Hours: 22 hours per week.
* Must be able to work evenings and weekends.
* Driving is a key part of this position; candidates must be comfortable driving one of our company vans. A full UK manual driver’s licence held for at least 12 months is required.
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