Job Details:
Salary range: £56,436 - £66,084 per annum. Salary negotiable depending upon experience
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Temporary for 18 months
Closing date: 23 April 2026
Interview date: 11 May 2026
About Us:
THE EXTRAORDINARY STORY OF THE IMPOSSIBLE DREAM
Housing and Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where people use their vision and commitment to open doors for the next generations.
Nothing beats the feeling of helping someone find their passion. At Westminster City Council, our City Lions team helps young local people engage with culture, creativity and dreams. When they came across a lonely, isolated 16-year-old who called himself a failure, they knew what to do. They worked 1-2-1 to find the thing this boy really loved. YouTube, it turned out. But it’s impossible to turn that into a career, right? Wrong. A week later, he was enrolled on the British Film Institute film-making programme. It was the ultimate light-bulb moment. And it turned him into what he is today – a budding Spielberg with a world of opportunity at his feet.
Please view the extraordinary story of the Impossible Dream here .
The Role:
As a Housing Delivery Manager, you can make your own powerful contribution to Westminster’s success. You’ll be at the centre of transforming how Housing Services operate in a high-profile local authority environment in the country – leading improvements that make a real difference to frontline colleagues and residents every day.
Working within the Housing Digital team, you’ll be involved in the day-to-day delivery of digital projects and products. Acting as the delivery manager for multidisciplinary teams, you’ll lead work from problem definition through to delivery, keeping a clear focus on user needs and outcomes. You’ll manage backlogs, plan delivery around releasable value, and remove blockers to keep things moving – all while simplifying processes, reducing reliance on manual workarounds and improving how services operate in practice.
You’ll work closely with Corporate Services, housing teams and external partners to coordinate delivery, making sure the right technical resources are in place and aligned to service needs. As the main point of contact for your projects, you’ll communicate progress clearly, manage expectations and ensure decisions are grounded in a real understanding of frontline pressures. You’ll also introduce and use performance measures to track impact, acting on feedback and ensuring value is delivered.
While you won’t have direct line management responsibility, you’ll play a key role in coordinating teams and supporting others. You’ll guide colleagues, apprentices and junior delivery managers, helping build confidence and capability across the digital community. You’ll also support housing officers in understanding and adopting digital products, reducing friction and improving day-to-day service delivery.
Agile ways of working will be central to your approach. You’ll lead ceremonies, promote open and constructive challenge, and advocate for iterative, value-driven delivery. By coaching others and contributing to the wider delivery community, you’ll help shape how the organisation adopts modern, user-centred practices. Having the autonomy to lead delivery in a way that works, you’ll be supported by a skilled and collaborative team that values new ideas and professional judgement. Your work won’t just deliver features – it will improve services, reduce pressure on staff and create lasting change for residents.
And it’s a role where the impact is clear. There’s real pride in knowing that the decisions you make directly affect the safety, wellbeing and experience of thousands of residents across Westminster. You’ll be part of a team with a strong sense of shared purpose, where solving complex challenges, building relationships and driving visible improvements in how services work is part of everyday life.
Please refer to the Job Description for more information.
About You:
You’ll bring experience working in a local authority or social housing setting, or a similar complex environment, with a good understanding of the challenges facing public services. You’re comfortable navigating the legal, financial and political context that shapes delivery, and understand the statutory responsibilities that come with it.
Having strong experience working with Agile and Lean tools and techniques, you’ll know how to apply them in practice to help teams deliver effectively. Leading multidisciplinary teams won’t be new to you – and you’ll be able to guide work across the full product lifecycle, from early idea through to continuous delivery and support, always keeping things user-centred and outcome-focused.
Communication is a real strength of yours. You’re able to influence and negotiate with stakeholders at all levels, manage expectations and facilitate conversations around risk, complexity and trade-offs. At the same time, you listen well, mediate where needed and can explain complex technical ideas in a way that makes sense to non-technical audiences.
Working across teams is second nature. You’re able to build strong relationships, bring people together and remove blockers to keep delivery moving. Whether it’s managing dependencies, addressing risks or maintaining momentum, you take a proactive approach and aren’t afraid to step in and find solutions.
There’s a strong focus on improving how things work. You’re able to spot inefficiencies, challenge existing processes and support teams to adopt better, more effective ways of working. Planning across multiple services or products will feel familiar too, including managing dependencies and adapting plans as priorities shift.
Alongside this, you’ll bring a good understanding of modern technology – including cloud and architecture – and an awareness of frameworks such as DDaT. More importantly, you’ll know how to apply that knowledge in a practical way to support delivery and improve outcomes. Overall, you’re someone who is collaborative, adaptable and focused on making things better –for teams, for services and ultimately for the residents who rely on them.
Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E, Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants
What We Offer:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit
As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.