OTE
GBP £34,000.00/Yr.
Overview
Lookers Chester Vauxhall & Kia
Contract Type: Permanent
Salary: OTE up to £32,000 (uncapped), with a basic of £26,000 per annum plus bonus
Working Hours: Monday - Friday between 8am - 6pm, plus Saturday mornings on rota basis
Lookers Chester Vauxhall & Kia is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.
Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help develop your knowledge and experience, allowing you to grow your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor at Vauxhall / Kia, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression within Lookers!
Responsibilities
* Booking MOTs, services, and other repair work for customers
* Advising customers about warranty cover and upselling additional parts/accessories that benefit the customer
* Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
* Managing a high volume of customers daily, including telephone calls and online booking queries
* Informing customers of turnaround times and ensuring effective communication throughout the service process
* Maintaining accurate customer records and updating systems when bookings are made
To succeed as a Service Advisor, you must have energy, a warm personality, and a passion for delivering first-class customer service. Excellent communication skills and the ability to build rapport easily are essential, along with the ability to explain technical information clearly. Experience with Kerridge / ADP and knowledge of dealer systems are advantageous.
You should be a team player but also able to work independently using your initiative. We welcome applicants with experience in a similar automotive role who are passionate about customer service and cars.
If your skills and experience match our requirements, please apply today. A member of our Talent Acquisition Team will contact you.
About Us
We are among the top three automotive retailers in the UK, representing 32 manufacturer brands and selling a wide range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our most valuable asset and offer a market-leading rewards and benefits package, including:
* Competitive salaries with clear pay scales
* Generous annual leave that increases with service
* Enhanced maternity, adoption (6 months full pay), and paternity leave (2 weeks full pay)
* Techscheme, eye care scheme, and discounted shopping vouchers
* Employee assistance programme and free access to Smart Health for 24/7 GP services for employees and immediate families
Lookers is an equal opportunities employer committed to a discrimination-free, inclusive work environment. We conduct employment checks, including employment verification, address, credit history, criminal record checks, and driver’s license checks if applicable.
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