Who are we?
Howden is a collective – a group of talented and passionate people around the world. We have pushed the boundaries of insurance, united by a shared passion and no-limits mindset. Our strength lies in our ability to collaborate as a powerful international team of 18,000 employees across over 100 countries.
People join Howden for many reasons, but they stay for our culture, which sets us apart and has kept employees loyal for years. Whether your priorities are work/life balance, career progression, sustainability, or volunteering, you'll find like-minded people driving change at Howden.
Role
As a Telematics Operations Coordinator, your role will focus on two key aspects:
Inbound and outbound communications
Managing communication with policyholders and customers of HDD across various channels, both internally and externally. You will respond to inbound customer contacts and proactively contact customers in line with business rules.
Data Validation
Scrutinising the accuracy of data from telematics devices, analysing and acting on data validation checks generated by our system, diagnosing and resolving device or data issues, and working with internal and external parties to investigate or resolve issues.
Core responsibilities include:
Inbound and Outbound Communication responsibilities:
* Respond to customer inbound communications in line with SLAs across channels such as email, web-chat, social media, and voice.
* Proactively contact customers for device installation/return, driver feedback, or intervention, within SLA timeframes.
Data Validation responsibilities:
* Complete daily system-driven data validation reports within SLAs.
* Identify, investigate, and resolve data validation issues.
General responsibilities:
* Act as a point of contact for daily questions from internal and external teams.
* Contribute to continuous improvement of operational processes.
* Provide testing support for projects as needed.
* Build and maintain knowledge of operational processes and telematic devices.
Key performance indicators:
* Complete daily tasks within SLAs.
* Build strong relationships with suppliers and customers.
* Demonstrate strong knowledge of data, processes, and products in discussions.
* Apply analytical and critical thinking to resolve issues.
Skills & Experience required:
* Fast learner, self-motivated, able to work in a fast-paced environment.
* Strong analytical skills and data entry skills.
* Proficient in Microsoft Word, PowerPoint, Outlook, and Excel.
* Flexible, able to manage multiple tasks.
* Experience in organizing and leading meetings, managing actions, and liaising with internal and external parties.
What do we offer in return?
At Howden, we value diversity and offer a career you define. We support each other in everyday moments and bigger challenges, aiming to make a positive difference at work and beyond.
* Our successes come from those brave enough to try something new.
* We support each other in daily moments and larger challenges.
* We aim to make a positive impact both at work and beyond.
Reasonable adjustments
We are committed to providing accommodations to align roles with your needs, including adjustments like flexible hours or hybrid working where possible. If you're interested but have concerns, apply anyway — if your profile fits, we'll assist with necessary adjustments.
*Note: Not all roles can accommodate changes. Contact your Recruitment Partner for details.*
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