Are you passionate about delivering outstanding customer service? Do you thrive in roles where creating a welcoming environment makes a real difference? If so, this could be the perfect opportunity for you.
We are seeking a Resident Services Associate to join a great team in Cardiff.
This role sits at the heart of our residential property development, where you'll be the first point of contact for our residents. You will help create a positive living experience by supporting day-to-day needs, ensuring smooth property operations, and promoting a vibrant community feel.
What you'll be doing:
* Welcoming residents and visitors, providing a professional and approachable front-of-house service.
* Assisting residents with queries, maintenance requests, and everyday needs, ensuring a hassle-free rental experience.
* Supporting property management activities to maintain the highest standards across the development.
* Building positive, long-lasting relationships with residents, local partners, and colleagues.
* Delivering services aligned with our values: Respond, Communicate, Personalise, Care, and Respect.
What we're looking for:
* Experience in hospitality, hotels, tourism, or customer service, with a natural ability to provide a warm, professional welcome.
* Strong communication and interpersonal skills, with the confidence to engage with residents from all walks of life.
* A team-player who is well-presented, reliable, and focused on providing excellent service.
* Awareness of Health & Safety standards and a proactive approach to problem-solving.
* Resilience and motivation to deliver positive outcomes in a busy residential environment.
Why this role?
This is an exciting opportunity for someone with hotel or hospitality experience who is looking to move into the residential property sector. You'll play a key role in supporting our residents, helping them feel at home, and ensuring our community thrives. In return, you'll join a supportive team and have opportunities to grow your career within a leading property business.