Customer Telephone Operator Location: Office-based Job Type: Full-time or Flexible Part-time Opportunities Available About Us First Home Improvements is a highly successful, nationwide home improvement company known for delivering quality products and outstanding customer service. As we continue to grow, we are looking for enthusiastic and reliable individuals to join our friendly team as Customer Telephone Operators. The Role This is a key position within our business, acting as the first point of contact for our customers. You will be working in a supportive office environment, handling calls and helping customers take the next step in improving their homes. Your responsibilities will include: - Calling new and existing customers who have shown interest in our products and services - Booking appointments for our sales team - Providing excellent customer service over the phone - Handling general administrative tasks and paperwork - Maintaining accurate customer records What We Offer - Full-time and flexible part-time positions available - One-to-one training provided - Continuous learning and development opportunities - Friendly, supportive, small team environment - Free on-site parking What We’re Looking For - A confident and professional telephone manner - Fluent spoken English - Strong communication and listening skills - Organised and able to manage basic administrative tasks - Positive attitude and team player Why Join Us? At First Home Improvements, we pride ourselves on creating a welcoming and supportive workplace. You’ll receive full training, ongoing support, and the opportunity to grow within a successful, expanding company. Apply Today If you enjoy speaking with people, providing great service, and working in a friendly team environment, we’d love to hear from you.