Cover Receptionist Location: Birmingham Salary: £14.24 per hour (including holiday) Are you looking for a dynamic and flexible role that allows you to showcase your exceptional reception skills? Look no further! We are currently seeking a Front of House Reception – Cover Representative to join our team. As a Front of House Reception – Cover Representative, you will play a crucial role in providing professional and flexible reception cover when our permanent representatives are absent. Your positive attitude, flexibility, and can-do spirit will create a seamless and welcoming environment for our clients and tenants. Key Responsibilities Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner Represent key stakeholders with a knowledgeable and positive approach Effectively manage couriers, post, and all deliveries Conduct general administration tasks Submit weekly reports on site activity as required Building Management: Develop effective relationships with clients, agents, and contractors Ensure the reception area is impeccably presented at all times Maintain pristine vacant spaces available for viewing Collaborate with property and facilities managers to ensure contractors carry out their duties effectively Report and manage issues through the correct processes Prioritize building security Demonstrate a proactive approach to problem-solving Additional Tenant Experience: Read the local amenities file in the site notes to understand the area you are stationed Be aware of the site's added value/promotional events and be prepared to support as required Skills, Knowledge and Expertise Positive attitude and a can-do spirit Flexibility and adaptability with a strong team spirit Calm under pressure Understanding of excellent customer service delivery Immaculate presentation and engaging demeanour Proactive with excellent communication skills PC literate with the ability to learn new software and be socially media competent Additional knowledge in building/facilities management is advantageous Benefits Contributory pension scheme / life assurance 24 / 7 access to a virtual GP for you and your family Wellbeing resources: digital gym, nutrition planning, wellbeing podcast Financial and legal information support Discounts and deals across multiple businesses Referral programme LAH training academy